We are a newly set up hotel with fifty-two rooms which blends in art and culture with tourism, we aim to offer the most genuine Hong Kong experience to every visitors. The hotel has a sophisticated Tea Room and Co-work space that differentiates itself from other standard hotels. We are looking for enthusiastic...

We are a newly set up hotel with fifty-two rooms which blends in art and culture with tourism, we aim to offer the most genuine Hong Kong experience to every visitors. The hotel has a sophisticated Tea Room and Co-work space that differentiates itself from other standard hotels. We are looking for enthusiastic team member who is an art-lover and loves innovation. Customer-oriented candidates with strong background and experience in Hospitality or related disciplines are welcomed!

Guest Experience Officer - Front Office (Fresh Graduates are Welcome)

Job level Entry
Work exp No work experience To Less than 1 year
Education Diploma / Certificate
Location
Yaumatei
Employment type
Benefits 5-day week, Medical plan, Performance bonus
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Others
Sales / Business Development / Customer Service > Account Servicing
Published On 18/05/2018
ref. GEO/CP/0518

Job Description & Responsibilities

  • Provide high quality customer service to and ensure guest satisfaction;
  • Maintain good relationship with all guests;
  • Assist in front desk daily operations including registration, cashier, email enquiries, phone calls, data updating and travel advice;
  • To ensure the check-in/check-out procedures and services are up to standard;
  • Liaise with various departments to ensure operation smoothness and service excellency.

 

Job Requirements

  • Diploma / Certificate Holder in Hospitality or Tourism Management or related disciplines;
  • Previous experience in hotel industry will be an advantage;
  • Fresh graduates with internship experience are welcome;
  • Customer-focused, energetic, detailed-oriented, pleasant personality with good interpersonal & communication skills and can be a good team player;
  • Good command of spoken Cantonese, English and Mandarin;
  • Knowledge in using Microsoft Office.

 

Welcome to join us. Don’t hesitate to click if you are interested in this position.

 

We offer attractive remuneration package and excellent career opportunities to the right candidate. Interested parties please send your full resume with present and expected salary by clicking .

 

Only short-listed candidates will be contacted for in