Madame Fu is a fabulous new restaurant in Tai Kwun, Central with lounges, bars and private dining, renovated in a classic, colonial setting. We merge contemporary Cantonese food and art with luxurious sophisticated service.

Madame Fu is a fabulous new restaurant in Tai Kwun, Central with lounges, bars and private dining, renovated in a classic, colonial setting. We merge contemporary Cantonese food and art with luxurious sophisticated service.

Guest Relations (Food & Beverage) - Part Time

Job level Middle
Work exp Minimum 2 Years
Language English
Location
Central
Employment type Part Time
Industry Food & Beverage (Catering)
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Travel / Tourism > Customer Service / Guest Relations
Published On 08/11/2019

Responsibilities:

 

  • Provide the highest level of customer service to guests. Extend a pleasant and warm welcome to guests on arrival, greet and escort guests to their tables and be attentive to their needs.
  • Understand customers’ needs and provide information or personalized solutions, working closely with the Reception team.
  • Actively listen to and resolve guests’ complaints, analyze customer feedback and continuously improve guest experience and the restaurant’s overall rating.
  • Develop new sources of client and to provide a strategic direction to build customer loyalty and enhance the high-end brand image of Madame Fu.
  • Ad hoc tasks as required

 

Requirements:

  • At least 1 year of experience in F&B or the hospitality industry
  • Confidence in communicating with international customers.
  • Multilanguage skills are an asset
  • Have a passion in serving customers
  • Excellent communication and interpersonal skills
  • Strong sense of responsibility

 

Working hour : weekday 6:30pm to 10:30pm or weekends

Working Location : Central, Tai Kwun

Pay-rate : HK$120 or above (negotiable)

 

Please send your details resume with expected salary with photo to the HR Manager