RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Guest Relations Officer ($14,000 up / Welcome Fresh / Travel)

Job level Middle
Work exp No work experience To 5 Years
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type
Benefits 5-day week, Medical plan, Transportation allowance
Industry Travel / Tourism
Job function Catering / Hospitality > Customer Service / Ambassador
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Travel / Tourism > Customer Service / Guest Relations
Published On 15/03/2019
Salary (HKD) $14,000 - $18,000 / month

Responsibilities:

  • Ensure high level of service standards at all times
  • Handle customers' enquiries through different channels (i.e. Email / Phone calls)
  • Promote company's Loyalty Program and services to customers
  • Build and maintain excellent relationships with guests
  • Recommend and upsell travel packages & tours to customers proactively
  • Resolve complaints and follow up with cases & reservations

Requirements:

  • HKDSE or above
  • Prior Customer Service experience is advantageous
  • Excellent command in English and Mandarin
  • Outgoing and energetic, with good communication skills
  • Able to work on shifts (Overnight shift is NOT required)

Interested applicants please send your full resume by clicking , or contact Megan Tang via 3702 3819.