The Ascott Limited, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific's first international-class serviced residence with the opening of The Ascott Singapore in 1984. It has grown to be one of the leading international serviced residence owner-operators. It has over 43,000...

The Ascott Limited, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific's first international-class serviced residence with the opening of The Ascott Singapore in 1984.

 

It has grown to be one of the leading international serviced residence owner-operators. It has over 43,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East, as well as over 26,000 units which are under development, making a total of more than 70,000 units in over 500 properties.

 

The company's brands include Ascott, Citadines and Somerset, Quest, The Crest Collection and lyf. Its portfolio spans more than 120 cities across over 30 countries.

Guest Service Manager / Guest Service Supervisor

Job level Middle
Education Bachelor Degree
Location
Tsimshatsui
Employment type Full Time
Benefits 13-month pay, Medical plan, Performance bonus
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Others
Published On 21/06/2019

Job Description

 

Lead guest service staff to provide effective and satisfying service to customers, so as to achieve the standards of Ascott.

 

Major Responsibility

 

  • To ensure the full implementation of guest service and "crisis management" policies and procedures formulated by Ascott Limited, as well as doing necessary supplement and completion according to the actual situation of the property.
  • Responsible for supervision the daily check-in, check-out, reservation and greeting work done by guest service staff.
  • Appropriately arrange normal work and rest schedule for guest service staff.
  • Ensure the guest service present a professional image of companies and individuals in their daily work and good customer service.
  • Maintain the good communication and coordination with all hotel partners.
  • Properly and timely deal with customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
  • Ensure compliance with Ascott and related policies, procedures and standards.
  • Be a property manager on duty on a regular basis.
  • Periodical training to all department staff
  • In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
  • Any other tasks assigned by supervisor

 

Requirements

 

  • Degree holder or above, major in hotel management, tourism or relevant discipline;
  • More than 3 years work experience in reception department of serviced apartment / star hotels, with managerial experience preferred;
  • Good communication skills; proficiency in Chinese & English;
  • Presentable and with professional manners; familiar with hotel reception operation;
  • Able to work under pressure

 

We offer attractive remuneration and fringe benefits to the right candidates. Interested parties, please apply with your full resume with expected salary and availability. 

 

All personal data collected will be solely for recruitment purpose and will be treated with strict confidence.