In Winter 2018, Rosewood Hong Kong will become the newest global property for Rosewood Hotels & Resorts® worldwide, as a culmination of the group’s focus on innovation, progressiveness and a differentiated approach to luxury hospitality that is at the core of the Rosewood Hotels’...

In Winter 2018, Rosewood Hong Kong will become the newest global property for Rosewood Hotels & Resorts® worldwide, as a culmination of the group’s focus on innovation, progressiveness and a differentiated approach to luxury hospitality that is at the core of the Rosewood Hotels’ strategy.

The vertical private estate on the majestic harbour, Rosewood Hong Kong establishes a new paradigm in luxury hospitality and is at the epicentre of the Victoria Dockside arts and cultural district. Victoria Dockside signals the unprecedented development of the Tsim Sha Tsui waterfront in a world-class and transformative planning, design, engineering and architectural project by the award-winning architects Kohn Pedersen Fox Associates, who were pivotal to the development of evolutionary New York neighbourhood Hudson Yards and James Corner Field Operations who led the transformation of the High Line.

Impeccably considered, refined interior concepts by New York-based hospitality design guru Tony Chi of tonychi associates have been designed to create an intimate, exclusive guest experience that is maintained throughout. Transitioning from the bustling streets outside to the enveloping interiors, the guest journey has been designed to emulate the entry into the private chambers of a refined residence, with 323 rooms, 90 suites including 18 specialty suites with sky gardens, private pools and wellness facilities, and 186 residences, which are situated on the higher floors of the building, to create a dialogue with Victoria Harbour that celebrates Rosewood’s integral connectedness to the water. Fundamental to the design of Rosewood Hong Kong has been the incorporation of green spaces and outdoor areas to reflect the vision for the vertical estate, which is utterly residential in look and feel.

  • F&B: Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant new gastronomic hub in Kowloon, showcasing a series of unique concepts which reflect the best of the city’s eclectic, globally-renowned dining scene and Rosewood’s signature, innovative approach to intimate, casual and lively dining.
  • Weddings and Events: Substantial event facilities feature soaring windows, a lawn and private planted terraces with harbour views and state-of-the-art technology, in Rosewood’s noteworthy, high-residential style. Expansive meetings and event space is enhanced by artfully landscaped gardens with immersive harbour views, showcasing Rosewood Hong Kong’s significant event capabilities.
  • Asaya: Rosewood Hong Kong will be the first urban outpost of Asaya, Rosewood Hotels and Resorts® innovative, integrative wellness concept. Integrative wellness is key to the essence of Asaya, which means setting an intention to propel self-change and transformation for the mind, body and inner self.

Guest Service Manager (Rooms / Residences) 客 務 經 理 (客 房 部 /瑰 麗 府 邸 )

Job level Middle
Work exp Minimum 6 Years
Education Diploma / Certificate
Location
Tsimshatsui
Employment type Permanent
Benefits 5-day week, Dental plan, Discretionary bonus, Insurance plan, Meal allowance, Medical plan, Special / extra leave
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Catering / Hospitality > Others
Published On 19/12/2018

A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

 

Essential duties and responsibilities

  • Manage and monitor the daily operations of Front Desk and Guest Services to ensure the quality of hotel services
  • Maintain the comments and complaints relating to service standards and take any necessary action to achieve the highest level of hotel service
  • Instruct and supervise the team to deliver high quality of services
  • Handle emergency cases and complaints in accordance with hotel policies and procedures, such as ensuring the safety and security of external and internal customers
  • Coordinate with internal and external parties to ensure high quality of services is delivered

 

Requirements

  • Degree or Higher Diploma in Hospitality or Tourism management is an advantage.
  • Minimum 6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacity
  • Solid knowledge on courteous manner of handling guest’s enquiries and complaints
  • Proficiency in English, Putonghua and Cantonese is essential
  • Proven managerial abilities in people management, strategic planning and decision making
  • High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills
  • Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained

 

Please send your full resume with expected salary to our human resources department via [ ].

Rosewood Hong Kong is an Equal Opportunities Employer. Personal data collected will be treated in strict confidence and be used for recruitment purposes only. Applicants who do not notified within 6 weeks may consider their applications unsuccessful at this time.