Rambler Oasis Hotel is owned by Sky Lake Development Limited. We are now inviting energetic and focused professionals to join the team.

Rambler Oasis Hotel is owned by Sky Lake Development Limited. We are now inviting energetic and focused professionals to join the team.

Guest Services Manager

Job level Middle
Work exp Minimum 6 Years
Education Diploma / Certificate
Location
Tsing Yi
Employment type Permanent
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Published On 24/06/2022

Job Duties

  • As a duty manager, supervises the front office, particularly in the quality of services, and ensures seamless coordination of different departments
  • Provides excellent guest services to ensure guest satisfactions receive all guests’ queries and handles complaints
  • Handles any emergency issues in a professional manner, reports any unusual incidents with appropriate follow up
  • Performs any other duties as required by the Hotel Management


Job Requirements

  • Diploma holder in the Hospitality Management or related discipline
  • Minimum of 6 years relevant experience in hotel’s front office of which 2 years at supervisory level
  • Service-oriented and a sense of urgency
  • Well-versed in computer literacy
  • Fluent in spoken English, Cantonese, and Putonghua


Please state clearly your position of interest and apply in confidence with your resume stating your current and expected salary to Human Resources Department, Rambler Oasis Hotel, No.1 Tsing Yi Road, Tsing Yi, Hong Kong or click  

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.

A member of Harbour Plaza Hotels and Resorts