Harbour Grand Hong Kong, an icon of the finest luxury hospitality, is a 5-star hotel managed by Harbour Plaza Hotels & Resorts. Located in the heart of Hong Kong Island and ideally situated on the waterfront. Within walking distance to the convenient underground MTR transportation system, fashionable...

Harbour Grand Hong Kong, an icon of the finest luxury hospitality, is a 5-star hotel managed by Harbour Plaza Hotels & Resorts. Located in the heart of Hong Kong Island and ideally situated on the waterfront. Within walking distance to the convenient underground MTR transportation system, fashionable shopping centres and commercial offices at Causeway Bay, Wanchai and Central.

We are now invite enthusiastic hotelier to join our exceptional team as:

Guest Services Manager (Duty Manager)

Job level Middle
Work exp Minimum 5 Years
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Fortress Hill
Employment type
Benefits Dental plan, Discretionary bonus, Education subsidies, Insurance plan, Meal allowance, Medical plan, Transportation allowance
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 28/02/2019

Responsibilities

  • To represent management and take charge of situations and make necessary decisions in the absence of the Department heads
  • To provide and ensure efficient and quality front line guest services at all time
  • To maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend inquiries with dispatch and report all guest complaints, compliments, and suggestion to the management
  • To maintain comments and complaints relating to service standards and take any necessary action to achieve the highest level of hospitality service

Requirements

  • Minimum 5 years hotel operations experience with at least 2 years in supervisory level in Front Desk or Guest Services areas
  • Neat and well groomed appearance
  • Good command in English, Cantonese and Mandarin with strong interpersonal and communication skills
  • Strong analytical skill and can work independently under pressure
  • Friendly and guest oriented
  • Knowledge of Opera system
  • Degree or Diploma holder or related discipline

 

本酒店亦將舉辦招聘日,有意應徵者請攜同學歷及工作証明或相關牌照等於下述日期親臨本酒店面試。

If you are interested in the position, please come and bring along the original of your academic certificates, relevant permit and employment references on the Recruitment Day.

日期:2019年03月05日 (星期二)
Date: 05 March, 2019 (Tuesday)
時間:上午10時至下午5時/ 職業講座及酒店參觀: 上午11時30分及下午3時
Time: 10:00 a.m. - 5:00 p.m. / Career Talk & Hotel Visit: 11:30 a.m. & 3:00 p.m.
地點:香港北角油街23號港島海逸君綽酒店5樓君綽廳 (港鐵炮台山站A出口)
Venue: Harbour Grand Hong Kong, 23 Oil Street, North Point (MTR Fortress Hill Exit A)

Please state clearly your position of interest and apply in confidence with your resume stating your current and expected salary to or Whatsapp 9700-1793 or Fax 3908-6865.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.