About Lanson Place Hotel, Hong Kong Lanson Place Hotel, Hong Kong combines elegance, style and convenience in equal measure. The boutique hotel is tucked discreetly in Hong Kong’s thriving Causeway Bay entertainment and shopping hub. Its 194 rooms and penthouse suites, each with a kitchenette,...

About Lanson Place Hotel, Hong Kong


Lanson Place Hotel, Hong Kong combines elegance, style and convenience in equal measure. The boutique hotel is tucked discreetly in Hong Kong’s thriving Causeway Bay entertainment and shopping hub. Its 194 rooms and penthouse suites, each with a kitchenette, demonstrate refined luxury accommodation along with the exclusivity and comfort of a private home. As the first member of the Small Luxury Hotels of the WorldTM in Hong Kong, the hotel has been delighting guests with award-winning service and comprehensive facilities in the heart of the city for over a decade.

Guest Services Officer - Front Office (Overnight)

Job level Entry
Work exp 2 Years To 5 Years
Education Not applicable
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Causeway Bay
Employment type Permanent
Benefits Dental plan, Discretionary bonus, Education subsidies, Insurance plan, Medical plan, Transportation allowance
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Front Desk / Front Office
Published On 15/06/2018

Responsibilities:

  • To process all check-in and check-out procedures in an effective and efficient way;
  • Performing night audit
  • To provide quality service and handle guests’ enquiries & complaints;
  • Oversee Front Office operation during overnight shift
  • To achieve the high level of guests satisfaction with courteous and friendly manner;
  • To ensure the cross-departmental communication in order to handle both guest and operational issues effectively
  • To handle other daily departmental operation issues

Requirements:

  • Diploma / Certificate in Hospitality Management
  • Minimum 1 year working experience in customer service
  • Customer oriented, good communication and upselling skills
  • Good command of both written and spoken English, Cantonese & Mandarin

We offer

  • 7 dayoff per month
  • Meal Allowance/ Overnight allowance/ Transportation allowance
  • Medical/ Dental and Insurance plan
  • Employee accommodation in overseas Lanson Place Hotel (6 days per years)

 

We offer a competitive remuneration package and full range of benefits including year-end bonus, annual leave and medical.

We offer a competitive remuneration package and full range of benefits. Interested parties please send your updated Resume with availability, current and expected salary fax to 3477 6810 or email to hr.lphk@lansonplace.com