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QBE Hongkong and Shanghai Insurance Limited (QBE-HKSI) is a joint venture between QBE Insurance Group and China Construction Bank (Asia) Corporation Limited. As part of QBE Group’s Emerging Markets Division, QBE-HKSI delivers insurance solutions to deal with complex risk exposures. The company has been ranked the No. 1 leader in Employee's Compensation business for three consecutive years from 2012 to 2014.

QBE Emerging Markets Division has operations in 23 markets in Asia Pacific and Latin America. Headquartered in Sydney, Australia, the QBE Insurance Group is one of the world’s top 20 general insurance and reinsurance companies.

QBE Hongkong and Shanghai Insurance Limited (QBE-HKSI) is a joint venture between QBE Insurance Group and China Construction Bank (Asia) Corporation Limited. As part of QBE Group’s Emerging Markets Division, QBE-HKSI delivers insurance solutions to deal with complex risk exposures. The company has...

 

QBE Hongkong and Shanghai Insurance Limited (QBE-HKSI) is a joint venture between QBE Insurance Group and China Construction Bank (Asia) Corporation Limited. As part of QBE Group’s Emerging Markets Division, QBE-HKSI delivers insurance solutions to deal with complex risk exposures. The company has been ranked the No. 1 leader in Employee's Compensation business for three consecutive years from 2012 to 2014.

QBE Emerging Markets Division has operations in 23 markets in Asia Pacific and Latin America. Headquartered in Sydney, Australia, the QBE Insurance Group is one of the world’s top 20 general insurance and reinsurance companies.

Head of Claims

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Location
Quarry Bay Hong Kong Island, Hong Kong
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Insurance
Job function Management > General Management
Insurance > Others
Banking / Finance > General / Operations
Published On 01/05/2018 2018-05-01

Responsibilities

  • Implement and communicate a Claims strategy to support delivery of overall business targets
  • Contribute to the development and implementation of appropriate processes, procedures and strategies for the Claims function to support delivery of business targets
  • Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimise profitability
  • Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making
  • Monitor and manage Claims service performance to ensure control of reliable prediction of Claims cost and frequency
  • Develop and implement processes to ensure that the Claims function is aligned to the needs of the business, and works closely with underwriters and other business functions
  • Maintain Claims Quality Assurance system to ensure effective control and delivery of robust Claims processes
  • Work with the entire Claims team to build and maintain relationships which support the acquisition and retention of profitable business
  • Develop relationships with business managers to enable the Claims function to fully support their needs.
  • Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability
  • Adopt QBE claims reserving philosophy.
  • Provide technical expertise and business acumen as a key public interface to develop QBE’s profile in the marketplace
  • Devise, control, communicate and monitor and QBE claims reserving philosophy to drive forward Claims Handling expertise within QBE
  • Deal with contagion or large event Claims impacting the business by having a proactive and reactive strategy
  • Comply with the Reinsurer’s requirements of all Claims handling and management issues

 Requirements

  • Broad working knowledge of Claims classes, service requirements, systems and procedures
  • Understanding of class specific Claims knowledge
  • Able to communicate effectively orally and in writing
  • Able to produce detailed reports at various levels
  • Change Management
  • Broad experience of working in commercial insurance Claims.
  • Leadership
  • Project Management
  • Resource and Budget Management
  • Experience of successfully developing and delivering technical and operational strategy
  • Experience of working as part of a senior team within a multi-national insurance environment
  • Experience of managing Claims teams across multiple locations
  • Extensive Claims experience