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GS Consultants specializes in providing best practice executive search and selection services to private and public sector organizations around Asia.

We enjoy long standing client and candidate relationships developed over the years. All our consultants are talented professionals who combine search experience with industry expertise. This reduces the lead time and complexity of your job search, as you will always deal with an expert in their respective field. Many proven successes in identifying the best match candidates for even some very difficult and niche mandates in Asia have achieved in the past years.

GS Consultants specializes in providing best practice executive search and selection services to private and public sector organizations around Asia. We enjoy long standing client and candidate relationships developed over the years. All our consultants are talented professionals who combine search experience...

GS Consultants specializes in providing best practice executive search and selection services to private and public sector organizations around Asia.

We enjoy long standing client and candidate relationships developed over the years. All our consultants are talented professionals who combine search experience with industry expertise. This reduces the lead time and complexity of your job search, as you will always deal with an expert in their respective field. Many proven successes in identifying the best match candidates for even some very difficult and niche mandates in Asia have achieved in the past years.

Head of Membership

Job level Entry
Education Not applicable
Location
Not Specified Unspecified
Employment type Full Time
Benefits 5-day week
Industry HR / Recruitment Services
Job function Sales / Business Development / Customer Service > Retail Sales
Sales / Business Development / Customer Service > Business Development
Information Technology > Others
Published On 19/01/2018 2018-01-19

Our Client, a leading Technology Solution Company is inviting strong Membership and Customer Service Manager to join their fast growing team. This position is responsible for further developing an effective program of membership grow, retention and relationship management etc.

 

Responsibilities

  • Able to develop effective programs for membership growth, retention and relationship management.  By formulating and executing Membership Engagement Plan in target industries and driving loyalty and member retention.
  • Responsible for delivering quality services by providing a fast, accurate and effective membership administration system including membership application, renewal, termination, invoicing and payment tracking, etc.
  • To develop and execute the strategic partnership program aiming to grow the membership base and to manage helpdesk support and provide customer service to overall members.
  • To identify business opportunities, drive and deliver revenue of the company’s products and services in target industries through membership engagement programs.
  • Coordinate and work with relevant stakeholders in other departments to complete and close sales, eg. Customer Development, Marketing, Industry Engagement and Solution & Professional Services teams

 

Requirements:

  • University graduate with minimum 6 years' relevant experience in managing membership / customer services function.  Strong background of customer service experience is a must.
  • Strong analytical skills and experience in developing business cases and analyzing program effectiveness.
  • Experience in planning and designing customer survey, perform analysis, present findings and recommendation
  • Customer-oriented, well-organized, strong business acumen with good problem solving skills
  • Excellent communication in both English and Chinese
  • Computer literate and good at data base management and CRM system

 

Please send your resume with expected salary to us as soon as possible 

 

Personal data will be used for recruitment purpose only.