Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 25 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations. From...

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 25 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Helpdesk

Job level Entry
Education Diploma / Certificate
Location
Kwun Tong
Employment type
Benefits Education subsidies, Medical plan, Performance bonus
Industry Information Technology
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Information Technology > Others
Published On 07/10/2018
ref. TSO/HSK

Job Responsibilities:

  • Provide quality customer service to all of our customers through Fax, phone and email on our software and services (From Open to Close)
  • Register calls to ticketing system and provide best efforts support to resolve customers issue
  • Perform Tier-1 trouble shooting and problem analysis on IT services
  • Coordinate with all parties (Internal and external) on scheduled and non-scheduled activities
  • Other duties as assigned by Manager

Job Requirements:

  • Diploma or above in Information Technology or related discipline
  • Possess basic operation knowledge in Windows and basic PC Skills
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • Excellent service manner, patience and problem-solving skills
  • Good command of spoken and written English and Chinese
  • Customer Service experience is an advantage
  • Candidate with more experience will be considered as Senior position
  • Fresh graduates are also welcome
  • Immediate available is an advantage

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary to recruit@microware.com.hk

* Personal information collected will be used for recruitment purpose only