Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations. From...
Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations. From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes. Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us. You are welcome to visit our website at https://www.microware.com.hk/

Helpdesk Administrator / Coordinator

Job level Entry
Education Not applicable
Location
Kwun Tong
Employment type Full Time
Benefits Education subsidies, 5-day week, Medical plan, Performance bonus
Industry Internet / Digital / eCommerce
Job function Administration > Clerical / Admin / Operation
Sales / Business Development / Customer Service > Others
Information Technology > Help Desk / IT Support
Published On 19/03/2019
ref. Employer Ref. PS/HDS

Job Responsibilities:

 

  • Manage IT Help Desk responsible for the maintenance of all IT and infrastructure related services
  • Assist users in sensitive related issues including password resets
  • Handle Help Desk ticketing system through daily/monthly report
  • Input problems and resolutions into standardized company support center application (KB)
  • Assist end-users through Email, Phone and Remote assistance
  • Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement

Job Requirement:  

  • F.6 (DSE) or above
  • 1-year IT helpdesk admin or relevant experience (Less experience and Fresh Graduate will be considered as Junior Helpdesk Coordinator)
  • “CAN DO” attitude and fast learner
  • Strong interpersonal and communication skills
  • Good command of written and spoken English & Chinese
  • Able to work independently and as a good team player required minimum supervision

 

* Personal information collected will be used for recruitment purpose only