With its headquarters in Hong Kong, IT Channel (Asia) Limited is one of Asia Pacific's leading Business Solution Integrators. We bring the world's latest technological products and solutions to our customers, helping them maximize the return on their technology investment by skillfully integrating...
With its headquarters in Hong Kong, IT Channel (Asia) Limited is one of Asia Pacific's leading Business Solution Integrators. We bring the world's latest technological products and solutions to our customers, helping them maximize the return on their technology investment by skillfully integrating innovative business solutions, advanced technology and complex system infrastructures.
 

Helpdesk Engineer

Job level Entry
Work exp 4 Years or below
Education Diploma / Certificate
Location
Shatin
Employment type Contract
Benefits Dental plan, Medical plan, Paid overtime
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Others
Merchandising / Purchasing > Others
Published On 28/03/2019

 

Job Summary

Helpdesk Engineer’s role is to provide IT support to our customers on a wide variety of technology including computer hardware, software, networks, and peripheral equipment.

Major Responsibilities

  • Support and maintain various customer computer resources, including PCs, servers, storage and network equipment.
  • Install and perform configuration of computer systems and software on PC and server.
  • Troubleshoot and resolve customer problems.
  • Log and prepare reports for support calls.

Position Requirements

  • Formal Education & Certification
  • High Diploma or above in Computer Science/ Information Technology or related disciplines

Knowledge & Experience

  • 0-4 year of Working Experience
  • Experience on PC and Windows OS installation and configuration
  • Knowledge on network device configuration (Router, Firewall and Switch) will be an advantage but not a must
  • Linux OS working experience preferred
  • Immediately available is preferred.

Personal Attributes

  • Customer service oriented. 
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks.
  • Good written, oral, and interpersonal communication skills.
  • Self-motivated.
  • Attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

 

 

Interested parties, please click to submit your application.