Helpdesk Engineer (Day & Night Shift, 4 days per week) - Please apply directly by email

Job level Entry
Work exp No work experience To 2 Years
Education Diploma / Certificate
Location
Shatin
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Information Technology
Job function Engineering > Electrical / Electronic Engineering
Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Published On 05/12/2019

Responsibilities:

  • Provide Helpdesk Service to end users from receiving IT related incidents and requests.
  • Receive and handle calls in accordance with procedures for priority handling, including logging incoming calls, verifying caller’s identity and associated information, initial diagnosis, etc., (Follow process and procedure manuals)
  • Provide first line determination and resolution to resolve / fulfill end users incidents / service requests, including:
    • Basic usage advice on the supported applications and systems related PC usage;
    • Technical support assistance for enquiries relating to the features, functions and usage of all PC and related equipment and application systems through remote management tools;
    • If the incidents / service requests cannot be resolved / fulfilled by First Line Resolution, dispatch or escalate the calls to designated support teams (including third party vendors).
  • Log all end users calls and tracks the status until resolution in the call logging system and prepare regular report to team supervisor 

 

Requirements: 

  • Higher diploma holders or above in Computer Studies or related subjects;
  • 1 year or above working experience in technical support field; with basic knowledge in IT is also welcomed to apply
  • Self-motivated, proactive and customer focus attitude;
  • Able to work independently and cooperate with other parties;
  • Good command of both written and spoken English, Cantonese and Mandarin
  • Shift duties or Overnight shift is preferred
  • Fresh graduate is also welcome (Junior Service Desk Specialist)

 

Interested parties, please send your detail resume and expected salary to talent(a)techone.com.hk or by WhatsApp: https://wa.me/85263605600

 

All information gathered will be treated in strict confidence and used for recruitment related purposed only.