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Toppan Forms Computer Systems Ltd. offers a vast array of advanced software, hardware products and integrated business solutions, top-notch consultation on ERP systems including SAP, to help clients to optimize their business.

 

An authorized dealer, reseller and business partner of a number of world-leading brands such as Microsoft, IBM, Lenovo, Cisco, Hitachi, Symantec etc., we also boosts of our strategic partnership with IBM as its "Diamond Value Partner", and Hewlett-Packard as its "Premier Business Partner".

 

Toppan Forms Computer Systems Ltd. offers a vast array of advanced software, hardware products and integrated business solutions, top-notch consultation on ERP systems including SAP, to help clients to optimize their business. An authorized dealer, reseller and business partner of a number of world-leading...

 

Toppan Forms Computer Systems Ltd. offers a vast array of advanced software, hardware products and integrated business solutions, top-notch consultation on ERP systems including SAP, to help clients to optimize their business.

 

An authorized dealer, reseller and business partner of a number of world-leading brands such as Microsoft, IBM, Lenovo, Cisco, Hitachi, Symantec etc., we also boosts of our strategic partnership with IBM as its "Diamond Value Partner", and Hewlett-Packard as its "Premier Business Partner".

 

Helpdesk Service Supervisor

Job level Middle
Work exp Minimum 3 Years
Education Not applicable
Location
Kwun Tong Kwun Tong Kowloon, Hong Kong
Employment type Full Time
Benefits Education subsidies, Insurance plan, Medical plan, Performance bonus
Industry Information Technology
Job function Information Technology > Engineering - Hardware
Information Technology > IT Management
Published On 22/01/2018 2018-01-22 2018-02-21

Responsibilities:

  • Handle inquiries, incidents and problems via phone, email and fax including escalation to corresponding parties
  • Log, validate, prioritize, open, and update call records in Service Desk System
  • Dispatch calls to the right party, according to call dispatch list
  • Perform Tier-1 trouble shooting and problem analysis on IT services
  • Coordinate with both internal technical support teams and external vendors for scheduled and non-scheduled activities
  • Keep track of incident throughout the incident lifecycle, and trigger escalation based on contractual requirements
  • Perform shift duty
  • To liaise with vendors and 2nd Tier Support in order to keep track the incident life-cycle
  • Prepare routine reports and documents of the supported IT Service

 

Requirements:

  • Diploma or above in Information Technology or related discipline
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • Good command of spoken and written English and Chinese
  • Strong interpersonal and communication skills and telephone manner
  • Able to work on site, 7x24 shift and non-office hour
  • Able to handle IT-related complaints and resolve technical problems over the phone
  • Knowledge on Microsoft Office, user end operating systems (Windows), Network, POS
  • Certification in ITIL or exposure in an ITIL framework is an advantage
  • Proactive and able to work under pressure
  • Immediate availability is highly preferred

 

We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties please send your detailed resume with current and expected salary by Fax 25190500 or clicking the APPLY NOW button below. 

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