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Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations. From...

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Helpdesk Specialist

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Kwun Tong Kowloon, Hong Kong
Employment type Permanent
Industry Information Technology
Job function Information Technology > Software Development
Information Technology > Others
Merchandising / Purchasing > Others
Published On 24/05/2018 2018-05-24
ref. OS/HST

 

Job Responsibilities:

  • Provide first-tier (onsite/email/phone call) user support on email services, LAN/WAN, PC hardware and software including OS, desktop applications, business applications, video conferencing, handheld and etc.
  • Monitoring work (Servers, Network and computer systems status)
  • Log email/calls into the helpdesk system
  • Keep track on status of Service Requests and Incidents according to defined procedure/KB
  • Team work
  • Liaise with clients, application teams and vendors to resolve problems
  • Provide technical support on Ad-hoc requests

 

Job Requirement:

  • HKDSE / F.5 or above
  • 1 year IT helpdesk support or relevant experience
  • Strong interpersonal and communication skills
  • Self-motivated, well organized and passion on new features
  • Good command of written and spoken English & Chinese
  • Good communication skills and telephone manner
  • Able to work independently and as a good team player required minimum supervision

 

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary by clicking Apply Now.

* Personal information collected will be used for recruitment purpose only