Founded in 1999 by a group of experts from different industries, Seamatch is the leading recruitment services provider of specialist recruitment and HR outsourcing services. With offices in Beijing, Shanghai, Hong Kong and Singapore, and a team of over 30 professional consultants, we place quality at...

Founded in 1999 by a group of experts from different industries, Seamatch is the leading recruitment services provider of specialist recruitment and HR outsourcing services.

With offices in Beijing, Shanghai, Hong Kong and Singapore, and a team of over 30 professional consultants, we place quality at the center of everything and aim at providing the best services to both our clients and candidates.

 

Helpdesk Specialist / IT Support - Welcome Fresh

Job level Entry
Education Associate Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > Engineering - Hardware
Information Technology > Engineering - Network
Information Technology > Help Desk / IT Support
Published On 22/07/2019
ref. TT

Our client is a large corporation, due to expansion, now looking for various IT professionals to join their IT team.

 

Helpdesk Specialist

Responsibilities:

  • Responsibilities to handle end user calls and technical support for helpdesk service via phone, email and remote access tools.
  • You will maintain a high degree of customer service for all support queries to all executives and end-users.
  • Researching new technologies
  • Carry out computer operational tasks according to schedule and established procedures as well as system backup according to the job schedule
  • Work with vendors on escalations

Requirement:

  • Diploma holder in Information Services or related disciplines
  • Min 1 years' experience in providing helpdesk support
  • Experience in PC setup, Microsoft products, email system and mobile support, helpdesk support / back office operations
  • Broad technical knowledge on general office desktop applications
  • Strong interpersonal and communication skills are essential;
  • Good command of written and spoken English and Mandarin is a plus;
  • Good response and telephone manner, able to communicate with expatriates
  • Less experience or Fresh Graduate will also be consider

 

(Senior/ Junior) IT Support

Responsibilities:

  • Provide technical expertise, own all desktop responsibilities and liaise with users, application teams and vendors to resolve problems
  • Responsible for daily backup of various systems, reports generation and distribution
  • Conduct daily operation tasks such as support call handling, network equipment monitoring, batch processing and emergency support as assigned by superior
  • Support for Windows 7, Lotus Notes, E-mail, Active Directory and networking
  • Handle software package installation, configuration and support

Requirements:

  • Higher Diploma or above in Information Technology or related disciplines
  • Minimum 2 year relevant working experience
  • Familiar with Windows configuration and operation; and Linux, Windows Active Directory architecture knowledge is advantage
  • Familiar with software packages (MS Office 2003/XP, MS Access, Acrobat, etc)
  • Basic networking knowledge
  • Excellent customer service attitude and team player
  • Co-operative, good sense of responsibility
  • Less experience will be consider as IT Assistant