We are a Staffing and Talent Acquisition Solutions Consulting firm that serves leading businesses and organizations across various industries. Niche in our expertise, we specializes in placement of permanent and contractual staffing across all level of positions and recruit in various disciplines. To...

We are a Staffing and Talent Acquisition Solutions Consulting firm that serves leading businesses and organizations across various industries. Niche in our expertise, we specializes in placement of permanent and contractual staffing across all level of positions and recruit in various disciplines.

 

To apply, please email your detailed resume to

Helpdesk Supervisor (Mon-Fri)

Job level Middle
Work exp 2 Years To 4 Years
Education Diploma / Certificate
Location
Shatin
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Team Leader
Published On 24/07/2019

Responsibilities

  • Supports and manage a team of Service Desk Engineers to achieve SLA
  • Be an escalation point and provide co-ordination and support for the Service Desk during incidents
  • Escalate and liaise with vendors / onsite engineer for unsolved issues on both hardware, software and application
  • Ensure team members have complete understanding of process and procedures; Regularly inspect, sample & audit the entire incident management process
  • Provide preliminary findings and investigation to customer complaints received by Service Desk Engineers
  • Prepare Service Desk Reports periodically
  • Coordinate delivery of a consistent and uniform high quality service to customers. Determine, document & closely monitor any areas that may need improvement

 

Requirements:

  • At least a Diploma, Higher Diploma in Computer Science/Information Technology or equivalent
  • At least 2 year(s) of working experience in the related field is required for possessing service desk or helpdesk experience
  • Well understanding of Level 1 technical support – desktop, hardware, LAN, basic server 
  • Experience in leading a team of service desk / helpdesk engineers
  • Strong in communication and leadership skills
  • LESS experience can be considered as Helpdesk Engineer 

 

Interested parties, please send your detail resume and expected salary to talent(a)techone.com.hk or by WhatsApp to https://wa.me/85263605600

 

All information gathered will be treated in strict confidence and used for recruitment related purposed only.