Saved
More jobs from this company >

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 25 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 25 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations. From...

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 25 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Helpdesk Support

Job level Entry
Education Not applicable
Location
Kwun Tong Kowloon, Hong Kong
Employment type
Benefits Medical plan, Performance bonus, Education subsidies
Industry Information Technology
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Published On 26/05/2018 2018-05-26
ref. TSO/HSP

Job Responsibilities:

  • Provide quality customer service to all of our users through all our channels (On-site, Phone, E-Mail, etc)
  • The primary responsibility is to support needs via telephone and email, registering calls to logging system and give initial support to users
  • To perform support according to defined workflow and methods
  • Forward, escalate and follow-up calls to central competence groups internally and externally
  • To liaise with vendors and 2nd Tier Support in order to keep track the incident life-cycle
  • Prepare routine reports and documents of the supported IT Service

Job Requirement:

  • IT support or relevant experience (Less experience and Fresh Graduate will be considered)
  • Good communication skills and telephone manner
  • Be a good team player with minimum supervision
  • Immediate available is preferred

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary to recruit@microware.com.hk

* Personal information collected will be used for recruitment purpose only