Swing Consulting Limited is an IT consulting firm, we provide wide range of IT solution to our customer including software development, IT infrastructure, Network deployment etc. For company development, we are looking for high caliber candidates with matching background and expertise to respond to current...
Swing Consulting Limited is an IT consulting firm, we provide wide range of IT solution to our customer including software development, IT infrastructure, Network deployment etc. For company development, we are looking for high caliber candidates with matching background and expertise to respond to current opening for the following position. Please send your CV to @

Helpdesk Support Engineer

Job level Entry
Education Not applicable
Location
Kwun Tong
Employment type Full Time
Benefits 5-day week
Industry Internet / Digital / eCommerce
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Others
Published On 25/12/2018
Salary (HKD) $14,000 - $20,000
ref. Employer Ref. SW9596

Responsibilities:

  • Handle clients’ technical enquires via phone / email
  • Provide 1st tier remote support and professional advice to end-users
  • Log all clients’ enquires in the ticketing system and escalate users’ problem to 2nd tier support if needed

Requirements:

  • Diploma or above in Information Technology / Computer Science or other related disciplines
  • 0-2 years of experience in IT support field, FRESH GRADS ARE ALSO WELCOME
  • Familiar with desktop maintenance and core desktop software
  • Excellent interpersonal skill with good telephone manner
  • Good command in both written and spoken Chinese and English
  • Willing to work under roast basis

 

Please send your full resume with MS Word format to us by email or fax: 3426 2763, or you may click the button below. For any enquiries, please call Ms. Karen Lam at 2126 7548.

For other vacancies, please visit our website www.swing-hk.com Join us on facebook – www.facebook.com/swinghk

All information provided will be treated in strict confidence and used for recruitment purposes only.