Dual Layer IT Solutions Limited is well established and a leading IT consulting company based in Hong Kong. We are seeking high caliber professionals to fill the following position. Dual Layer is equal opportunity employer and welcomes applicants from different ethnicity background fitting job description....

Dual Layer IT Solutions Limited is well established and a leading IT consulting company based in Hong Kong.

We are seeking high caliber professionals to fill the following position. Dual Layer is equal opportunity employer and welcomes applicants from different ethnicity background fitting job description.

For more information, please visit our website www.duallayerit.com

Helpdesk Support Engineer (5 days' work)

Job level Entry
Education Not applicable
Location
Quarry Bay
Employment type Full Time
Benefits 13-month pay, 5-day week
Industry Internet / Digital / eCommerce
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Others
Published On 29/05/2019

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Working with Service Desk System
  • Create/Update/ Follow ups of Cases on Daily basis
  • Walk customer through problem-solving process
  • Run diagnostic programs to resolve problems
  • Follow up with customers to ensure issue have been resolved
  • Keep Tickets / Cases up to date on daily basis/ Provide Reports

Requirements:

  • High Diploma or above in Computer Studies or related discipline
  • At least 2 years relevant working experience with helpdesk (Ticket Systems) will be highly preferred
  • Areas of expertise required:
    • Desktop/Laptop Hardware and Configurations
    • Windows 7, 8, 10 and familiar with MAC OS
    • Microsoft office Apps, MS Outlook Experience Troubleshooter
    • Network protocols is a must / Practical knowledge of TCP/IP/DHCP/DNS
    • Client/server, MS Windows Domain Environment
    • Microsoft Exchange Email Client/Server Communications knowledge is must
    • Troubleshooting skills for Desktop/WIFI/printers/office applications
  • Self-motivated, good customer services and capable to work under pressure
  • Good command in written and spoken English and Cantonese is an advantage
  • Strong in developing relationship with customers, partners

 

Benefits:

  • We offer attractive remuneration package to right candidate
  • 5 days working week
  • Year End Double Pay

How to Apply

Interested candidates, please send full resume with expected salary by clicking

All applications received will be used strictly for selection purposes only.