RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Hotline Customer Service Assistant/ Officer [No selling / 14- 19K]

Job level Entry
Work exp 1 Year To 14 Years
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Permanent
Benefits 5-day week, Competitive pay, Dental plan, Insurance plan, Medical plan, PRC holidays, Special / extra leave
Industry Financial Services / Investment / Securities
Job function Banking / Finance > General / Operations
Catering / Hospitality > Customer Service / Ambassador
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 17/03/2020

Responsibilities:

  • Provide quality customer services and handle customer inquiries via different channels
  • Handle inbound calls of the Customer Services Hotline and follow up with ongoing cases
  • Deal with customers' complaints when necessary
  • Transfer customers' calls to other relevant departments

 

Requirements:

  • Form 5 or above
  • Prior hotline service experience in any industry, with strong service mindset


Interested applicants please send your resume by clicking  to proceed application