Serving companies largely in the financial, IT and telecommunication sectors; we specialize in generating high sales growth, improving call centre performance and profit generating customer service. Teledirect has implemented over 4,500 successful programmes interacting with our clients' customers...

Serving companies largely in the financial, IT and telecommunication sectors; we specialize in generating high sales growth, improving call centre performance and profit generating customer service. Teledirect has implemented over 4,500 successful programmes interacting with our clients' customers around the world and has a customer acquisition track record of over 3 million. Teledirect has also received due recognition by the industry by winning several regional awards under the best contact centre operations and the best contact centre professionals categories. Our commitment to excellence is underscored by our practice of recruiting the best of the best, customizing products and services for rapid business growth, and setting standards for quality performance and superb results.

Hotline customer support specialist – Cantonese, English & Mandarin Speaking (Shift Duty)

Job level Entry
Education F.5 - F.7 or DSE
Location
Tin Hau
Employment type Full Time
Benefits 5-day week, Flexible working hours, Insurance plan, Medical plan, Paid overtime, Performance bonus
Industry Telecommunications
Job function Media / Advertising > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 31/08/2019

Responsibilities

  • To handle incoming customer enquiries
  • To perform quality customer services over the phone
  • Collect feedback & reflect customer needs and expectation to the Company..
  • Assistant in ad-hoc assignments

Requirements

  • Customer oriented with strong desire to take care of the customer’s needs.
  • Helpful ; Self-motivated ; Mature ; Independent ; Responsible
  • Good interpersonal; Presentation and communication skills
  • Minimum 1 year of customer services experience
  • Preference will be given to candidates with good command of spoken Mandarin
  • Shift duty is required ( 09:00-18:00 from Mon-Sun, 8 working hrs a day, 5-day work a week )

Benefits:

  • 5 days work (2 days leave per week) + Public Holiday
  • Offer very competitive remuneration package
  • Attendance Bonus
  • Performance Bonus
  • Annual Leave
  • Medical coverage
  • Life insurance

We offer competitive remuneration package and attractive terms to the right candidate.

Interested parties, please submit full resume with expected salary & available date by clicking 

Web-site: www.teledirectasia.com

 

 

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