Opportunity is equal to everyone; your attitude decides your altitude!Welcome to visit us at https://askit.com.hk for more information.

Opportunity is equal to everyone; your attitude decides your altitude!

Welcome to visit us at https://askit.com.hk for more information.

Infrastructure Analyst

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Professional Qualification MCSE/MCITP/CCNA/CCNP, ITIL/PMP
Skill Microsoft Windows, VMware, Citrix, SAN, MDM, VPN, Cisco
Language Chinese - Cantonese, Chinese - Mandarin, English
Taikoo Shing
Employment type Full Time
Benefits 5-day week, MPF
Industry Information Technology
Job function Information Technology > Database Administrator (DBA)
Information Technology > Engineering - Network
Information Technology > System / Business Analyst
Published On 02/08/2021
Salary (HKD) $29,000 - $29,000 / month


  • To serve the Infrastructure team for daily operations and projects requests

Freedom of action /Dimensions:

  • Roles are required to work outside office hours with compensation


  • Provide support in maintenance and administration of the IT infrastructure and its services including server and system monitoring services; and to support the implementation of new IT infrastructures

  • Provide hardware and software installation and upgrade

  • Co-ordinate with vendors to deliver various IT projects

  • Implement tools for system health monitoring and reporting

  • Monitor the performance of the infrastructure and carry out tuning exercises as appropriate to ensure optimal performance

  • Identify single points of failure and weaknesses within the infrastructure and identify options for resolution

  • Assist the team/external suppliers to ensure appropriate fixes are applied to all identified problems

  • Support of infrastructure components in line with agreed service level agreements

  • Constantly look for opportunities to improve the level of support offered for the same cost, including evaluation of third party software and tools to automate repetitive tasks

  • Act as technical consultant providing advice and guidance relating to their area of technical specialty. Maintain system documentation and provide inventory control

Performance indicators

  • Provide support to daily operations in order to meet required SLA

  • Provide improvements to the operation process

  • Provide enhancements on the infrastructure systems


Academic /Professional qualifications:

  • Microsoft Server certifications

  • Microsoft Azure certification added advantage

Ideal experience and delivered performance:

  • Degree holder in Computer Science or IT related discipline

  • 5+ year relevant working experience in IT infrastructure and system administration

  • Hands-on experience in Microsoft Windows and Exchange system

  • Hands-on experience in managing VMware and Citrix environments

  • Hands-on experience in SAN storage systems

  • Hands-on experience in MDM

  • Hands-on experience in Microsoft Azure Cloud is an advantage

  • Knowledge on Cisco router, switches, firewall, VPN support and is an added advantage

  • Experience in Microsoft SQL and Oracle database is an advantage

  • Knowledge or experience in IT security is an advantage

  • Holder of IT certificates including MCSE/MCITP/CCNA/CCNP is an advantage

  • Holder of ITIL or PMP is an advantage

  • Willing to work under pressure

  • Must have excellent analytical, problem solving, communication skills

  • Must be business savvy and result oriented as well as a team player

  • Good interpersonal skills to interact with team members & business users

  • Ability to handle multiple tasks simultaneously and switch between tasks quickly

  • Good command of spoken and written English & Chinese


*** Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration ***


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All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.