Opportunity is equal to everyone; your attitude decides your altitude!Welcome to visit us at https://askit.com.hk for more information.

Opportunity is equal to everyone; your attitude decides your altitude!

Welcome to visit us at https://askit.com.hk for more information.

Infrastructure Manager (Server Team)

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Professional Qualification Azure, MCSE, ITIL, PRINCE2, PMP
Skill Azure Cloud, O365, Microsoft Window, ORACLE, Linux
Language Chinese - Cantonese, Chinese - Mandarin, English
Taikoo Shing
Employment type Full Time
Benefits 5-day week, MPF
Industry Information Technology
Job function Information Technology > Engineering - Network
Information Technology > IT Management
Information Technology > IT Project Management
Published On 09/06/2021
Salary (HKD) $60,000 - $70,000 / month


  • To lead the system team and guide team members for infrastructure design, delivery and support of servers, infrastructure security, cloud services and service management

Freedom of action /Dimensions:

  • To drive for high service level to business and deliver solutions in compliance manner
  • He/she should maintain creativity and having ‘can do’ attitude to address his assignments


1. Design and Build Infrastructure Solutions

  • Act as the principal subject matters expert to the IT projects to deliver IT Infrastructure related design
  • Lead junior members and drive the IT Infrastructure Implementation work for BAU and projects in a timely manner
  • Actively introduce viable and latest IT Infrastructure technologies to business in order to drive operational efficiency
  • Continuous review to the existing IT environment and propose enhancement wherever it is appropriate

2. Infrastructure Operation Management

  • Manage the infrastructure BAU tasks to ensure the availability and efficient operation of infrastructure including support and maintenance
  • Monitor the resolution of reported problems and resolve infrastructure issues that are hampering the resolution of the application problems to ensure compliance with the required turn-around time
  • Collaborate with other teams to ensure that IT infrastructure related issues affecting the production application systems are resolved in a timely manner
  • Provide advice on capacity upgrades to servers including cloud services and to ensure the systems are running under the recommended threshold

3. Incident Management

  • Join incident management call to drive resolution of incident relevant to system infrastructure
  • Proactive drive resolution of incident in infrastructure system
  • Contribute to incident report and lesson learnt for major incidents

4. Change/Release Management

  • Prepare environment for system production and ensure all privileged users ID are securely controlled
  • Manage and deploy changes according to change management process to ensure a robust change with minimal down time
  • Guide junior team members in change management process preparation
  • Assist application deployment when necessary

5. Infrastructure Vendor Management

  • Track the performance of vendors and service providers to ensure they meet the agreed service levels and implementation of solution.
  • Track and monitor production service requests to ensure services are being delivered in a timely manner

6. Business Continuity Management

  • Support and execute the business continuity plan to ensure adequate support is provided to businesses to ensure operations continue seamlessly (e.g. support users in DR)

7. People Management

  • Demonstrated strong leadership
  • Demonstrated maturity in people management
  • Mentor and guide the team for career development as well as skills development


Academic /Professional qualifications:

  • Degree Holder or above in Computer Science or Information Technology or equivalent
  • Azure certification / MCSE / ITIL holder is an advantage
  • Project Management qualification e.g. PRINCE2 / PMP is an advantage but not a must

Ideal experience and delivered performance:

  • Minimum of 10 years’ experience in IT infrastructure design, delivery, and operation with at least 5 years in managerial role
  • At least 10 years’ experience in IT Infrastructure setup, system, virtualization technology
  • At least 8 years’ experience in supporting Microsoft Windows, virtualization technology, Office applications and IT service delivery.
  • At least 5 years’ experience in supporting Azure Cloud, O365 
  • Experience in server & network resilience enhancements and monitoring
  • Knowledge in other operating system (e.g. Oracle Linux) Infrastructure Security, risk management aspects will be an advantage
  • Good command of both spoken & written English and Chinese
  • Proactive, teamwork player, strong problem-solving skills and ability to work under pressure
  • IT technical support during non-office hour is required


*** Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration ***

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