As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London...
As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk

Infrastructure Specialist - Top Tier Finanical Company

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > Engineering - Hardware
Information Technology > Network / System Admin
Information Technology > Help Desk / IT Support
Published On 29/10/2019
ref. 4080805/001_70717
  • APAC position sitting in Hong Kong, supporting around 80+ local users with L1 and L2 support
  • Work independently in a global team
  • Great communication skills

Client Details

Our client is a No. 1 Company in the market, to cope with their company road map, they are looking for a talented candidate with solid infrastructure and support experience to join their APAC team!

Description

  • To provide daily operation, technical support and troubleshooting services to end-users in a proactive and professional manner

  • To take ownership of each case in a professional, consistent, and efficient manner.

  • To provide an optimum service to our stakeholders, commit to the expectation, and maintain customer productivity and satisfaction.

  • To act as a single point of contact on escalation matters.

  • To participate on technical documentation and knowledge base sharing.

  • To participate on desktop related projects.

  • Base on priority, handle cases from L1 helpdesk, and set client expectation.

  • Identify root caused, and provide technical sharing, advice and guidance to team members.

  • Take ownership on unresolved cases, collect information, and transfer to Level 3.

  • Handle Desktop / Laptop / Mobile Devices (Smartphone, Tablet) / Remote Access incidents and requests.

  • Handle Market Data / Network / Presentation / Video Conference / Voice related incidents and requests.

  • Handle new joiner setup / relocation and new joiner user briefing.

  • Log all hardware changes on asset management system.

  • Handle new system or application implementations including BCP.

  • Take lead, or participate on technical, and project meetings.

  • Perform preventative maintenance tasks and cleanup tasks.

Profile

  • Minimum 5+ years with hands-on experience in a L1 helpdesk or desktop support position.

  • Diploma holder or above of Computer Science/Information Systems or related disciplines

  • Excellent command of both written and spoken English.

  • Excellent communication skills and customer-oriented.

  • Excellent troubleshooting skills and able to follow process and procedure.

  • Investment banking experience will be advantageous but not mandatory.

  • Support Knowledge on Active Directory, MS Windows OS, MS Office, MS Outlook, MS Lync, Network Protocols; etc

  • IT Project coordination experience will be required.

  • Candidate with expereince in supporting all rounded task or one man bank would be preferred

Job Offer

  • APAC and global exposure
  • Great brand in the industry
  • Permanent headcount with great fringe benefits
  • Candidate with independent

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jessie Wu on +852 2848 9546