A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Investment Funds Operations Manager

Job level Middle
Work exp 5 Years To 15 Years or above
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > General / Operations
Banking / Finance > Investment & Securities
Banking / Finance > Others
Published On 10/01/2022

Operations – Wealth Services

Hang Seng's Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

We are currently seeking a high caliber professional to join our department as Investment Funds Operations Manager.
 

Principal responsibilities

  • Play the role of subject matter expert in supporting unit trust operations such as daily unit trust order, subscription and redemption settlement, dividend distribution, unit trust transfer and fee handling
  • Participate and support business, bank-wide and market initiatives/projects
  • Identify opportunities for process improvement and drive re-engineering initiatives to increase operational efficiency and effectiveness as well as client experience
  • Set service standards, monitor actual performance and review service benchmarks of both onshore and offshore to ensure cost-effective service for business units and customers
  • Understand the changing group/regulatory requirements and conduct assessment/ monitoring on operations to ensure in compliance with the standard
  • Manage the performance and development of subordinates

 

Requirements

  • University degree in a related discipline or other relevant qualifications
  • Fulfillment of the competency requirements for carrying out relevant regulated activities as defined under the Securities and Futures Ordinance
  • Minimum of 5 years’ relevant experience in banking industry, with sound knowledge of investment products / systems and relevant regulations
  • Be proactive, with good analytical and problem solving skills
  • Strong self-motivation, attentiveness to details, with good communication, leadership and interpersonal skills
  • Sound knowledge of application software such as MS Excel
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.