Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company...

Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company providing the high quality IT service desk, system integration and IT solution our valued customers.

Fwone has IT career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you.

 

IT Engineer/ Admin

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Kwun Tong
Employment type Full Time
Benefits 5-day week, Dental plan, Medical plan
Industry Internet / Digital / eCommerce
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Others
Published On 19/09/2019

Job Description:

  • Provide helpdesk support for operating system, software, computer (Windows 10, MS Office, etc.) and mobile device setup, basic printer setup and support.
  • Provide first-tier networking support, video conference equipment health check and setup, basic telephone system support and assist computer related procurement.
  • Troubleshooting and problem solving for both IT hardware and applications. Escalate issue and involve experts whenever required in order to resolve issues.
  • Perform daily preventive checking for office IT facilities.
  • Receive and log IT service requests and incidents into ticketing system, case monitoring to ensure supporting team close the cases.
  • Coordinate internal IT related project, vendor management and assist system deployments / upgrades with the appropriate internal teams and suppliers.
  • Prepare generate operation report to ensure appropriate reporting and metrics are being delivered to Manager.

 

Requirement:

  • Diploma/High Diploma or above in Computer Science or Information Technology related disciplines.
  • 2 years’ or above experience on end user IT support.
  • Experience in supporting Microsoft product like Office365, Outlook, OneDrive, etc.
  • Good level of knowledge on LAN, WAN and Desktop OS/application support.
  • Knowledge with ADFS is preferred.
  • Experience on IT project coordination is highly preferable.
  • Knowledge in MacOS support is plus.
  • Good written and verbal communications and soft skill is required
  • Basic English and Mandarin communication are required.

 

Interested parties please specify the position on the subject headline and send full resume with salary details to or press Apply Now to submit your application. 

All applications will be treated in strict confidence and for recruitment purposes only. We retain the applications for a maximum period of one years and may refer suitable applicants to other vacancies within Fwone.