IT Help Desk Coordinator / Customer Service Coordinator

Job level Entry
Work exp No work experience
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, 5-day week, Discretionary bonus, Insurance plan, Medical plan, MPF
Industry Telecommunications
Job function Information Technology > Help Desk / IT Support
Published On 31/03/2020

Job duties:

 
  • Handle inquiries, incidents and problems via phone, email and fax including escalation to corresponding parties
  • Perform Tier-1 trouble shooting and problem analysis on IT services
  • Coordinate with both internal technical support teams and external vendors for scheduled and non-scheduled activities
  • Keep track of incident throughout the incident lifecycle
  • Perform shift duty
 
 

Requirements:

 
  • Diploma or above in Information Technology or related disciplines
  • Possess basic operation knowledge in Windows and basic PC Skills
  • Knowledge of Unix / Network is preferred
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • Good command of spoken and written English and Chinese

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