The Independent Schools Foundation Academy (The ISF Academy) has a deep commitment to Hong Kong, inspiring Pre-Primary to Grade 12 learners to act as empowered global stewards since our establishment in 2003. As an internationally accredited private independent school, our unique student-focused academic curriculum and experiential learning programs are deeply rooted in Chinese culture combined with a truly bi-lingual and intercultural learning environment. ISF’s exceptional IB DP performance has promoted graduates to the world’s most prestigious universities to continue their next stage of learning. The school currently has around 2000 students and 400 employees. We are now seeking energetic, qualified, and experienced candidates to fill the following two positions:

IT Helpdesk Administrator (Ref: ITO/HA/20191002_cp)

Job Responsibilities:

  • Serve as the first-line support to staff members, students and parents of the Academy
  • Provide support to software, network, e-mail, office applications and educational software issues
  • Responsible for the opening, assignment, monitoring and closing of IT service tickets via the ticketing system
  • Perform administrative duties such as maintaining hardware and software inventory, setting up of event schedule calendar and keeping track of loaned equipment and laptops etc.
  • Assist IT related daily activities



  • Relevant education background in either Information System, Information Technology or Computer Science disciplines
  • Good understanding on the use of computer systems, mobile devices and other technical products
  • Excellent telephone manner and communication skills
  • Good command of both spoken and written English and Cantonese (including Mandarin)
  • Ability to diagnose and resolve basic technical issues
  • Ability to work independently
  • Be a good team player


The ISF Foundation, Academy & Pre-School are committed to ensuring safety and well-being of our students. We hold high standards of recruitment practices with the attention to child safeguarding. All applicants to us must be willing to undergo background checks and child protection screening.


Free Shuttle Bus travelling to and from The ISF Academy will be provided:

Route: North Point > Admiralty Centre > Causeway Bay > Aberdeen > The ISF Academy


Application Deadline: 20 December 2019


Remuneration will commensurate with qualifications and experience. We will offer an attractive benefits package including medical, life, professional development & continuing education and transportation to the right candidate. Please submit your application by completing the Application Form, Reference Check Statement which could be downloaded from our website: together with full Curriculum Vitae and Covering Letter. Please quote with our “Ref: no.” by clicking .


Personal data is collected for employment purposes only.

Job level Entry
Language Chinese - Cantonese , Chinese - Mandarin , English
Location Pokfulam
Employment type Full Time
Benefits Medical plan , Shuttle bus
Industry Education / Training
Job function Information Technology (Help Desk / IT Support)
Information Technology (Network / System Admin)
Information Technology (Others)
Published On 22/11/2019