I.T rides on a unique multi-brand, multi-layer business model that only proves to success: a multi-channel approach that caters specifically to well-defined groups of fashion lovers in targeted regions with distinct multi-brand stores and single-brand shops. Augmenting this diverse mix are respected...

I.T rides on a unique multi-brand, multi-layer business model that only proves to success: a multi-channel approach that caters specifically to well-defined groups of fashion lovers in targeted regions with distinct multi-brand stores and single-brand shops. Augmenting this diverse mix are respected brands from around the world that I.T licenses, and exclusively developed house brands.

IT, i.t, ete! and double-park are the flagship multi-brand stores, each appealing to contrasting individuals and tastes while retaining the passion that our company is renowned for. I.T shops are the home of sophisticated labels at the forefront of fashion, while i.t is the place for younger shoppers to find the best in fun, edgy casual wear. Fine footwear and accessories feature in the refined spaces of the ete! stores. At double-park, the latest in street wear and the lifestyle that encompasses it are explored in an experimental shopping environment.

Like those who shop at I.T, the team behind the company is energetic, open-minded and appreciates how fashion can form part of a modern lifestyle. Their dynamism and focus have propelled I.T into a major brand, in Hong Kong and in new markets beyond.

To cope with the business expansion of I.T, high calibre candidates are invited to fill the following position:-

IT Helpdesk Officer (REF: JDB-IT-ITHO)

Job level Entry
Work exp Minimum 2 Years
Education Diploma / Certificate
Location
Southern District
Employment type Full Time
Benefits 5-day week, Medical plan, Performance bonus
Industry Retail - Others
Job function Information Technology > Help Desk / IT Support
Information Technology > Engineering - Network
Information Technology > Network / System Admin
Published On 08/11/2019

Accountabilities – Key Result Areas

  • Provide day-to-day second level support on retail stores systems from business office, conduct problem diagnosis in resolving stores IT issues and system incidents
  • Maintain existing IT systems in an organized and proactive manner whilst ensuring the day-to-day support service can meet the business SLA
  • Prepare and update store system support procedures on a timely basis, and whenever deemed necessary upon request
  • Prepare regular KPI reports for the department regarding service performance
  • Handle ad hoc requests as assigned by team supervisor or manager

Experience / Qualification Requirements

  • Higher Diploma Information Technology or a related discipline
  • Preferably with 2 years of work experience in supporting Point of Sales systems, IT devices and peripherals in chain-stores environment
  • Good command of spoken and written English and Chinese
  • Good communication and interpersonal skills with customer-oriented attitude
  • A good team player with independent and helpful working attitude

 

Competitive remuneration and benefit package will be offered to the right candidate. Please submit your application on I.T Career or by clicking below.

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