AI|ANSECO is a consumer products testing laboratory specializing in children’s products, branded merchandise, hardlines and textiles, with operating laboratories in the US and Hong Kong. We have decades of experience in the consumer products industry: we know testing, and the regulations and standards...

AI|ANSECO is a consumer products testing laboratory specializing in children’s products, branded merchandise, hardlines and textiles, with operating laboratories in the US and Hong Kong. We have decades of experience in the consumer products industry: we know testing, and the regulations and standards that drive it. We’re part of the AsiaInspection Group, a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Our Operations team is a place where you can grow your technical and management skills – while helping us bring trust to global trade.

IT Helpdesk Support

Job level Entry
Education Associate Degree
Language Chinese - Cantonese, English
Location
Kwun Tong
Employment type Full Time
Benefits 5-day week, Dental plan, Medical plan, Performance bonus, Year-end bonus
Industry Testing / Laboratory
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Others
Published On 22/12/2018

What You Will Do

The IT department is the beating heart of AI's daily operations. Indeed, without our dedicated IT team, most of our processes would come to a grinding halt. In this day and age, everyone relies heavily on digital communication – but at AI, we use cutting-edge technologies to deliver the best and fastest service to our clients. If you're an IT specialist with a heart, join our team and help us make a safer world.

 

Your Responsibilities

As a colleague in Helpdesk Support, you will:

  • Attend to technical maintenance, resolving users' issues and computer troubleshooting – repairing or adjusting computers, laptops, keyboards, scanners, and other accessories;
  • Install and maintain the Lotus platform, and assist new users in using it;
  • Proactively monitor all systems/communications within a multi-location infrastructure;
  • Assist other coworkers and clients with specific issues relating to new installations, upgrades, maintenance, and misc. technical issues;
  • Document and enforce the corporate security policy;
  • Remotely troubleshoot connectivity issues;
  • Ensure the integrity and security of all networks and systems;
  • Monitor and maintain anti-virus systems, security updates, hotfixes, service packs, and patches;
  • Assist with semi-annual testing of our Disaster Recovery Plan.

 

The Skills We’re Looking For

  • Higher Diploma or above in Information Technology / Computer Studies or related disciplines;
  • 0-3 years relevant work experience;
  • Experience with the Lotus platform is a plus;
  • The ability to figure out solutions to technical problems that you may have never encountered before;
  • Good command of English, Cantonese and Mandarin;
  • Welcome to Fresh Graduates. 

 

Interested parties, please send your full resume included expected salary by clicking below.