IT Manager (Support & Infrastructure)

Job level Middle
Work exp Minimum 8 Years
Education Bachelor Degree
Location Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > IT Project Management
Information Technology > IT Management
Information Technology > Information Services
Published On 17/10/2016
ref. BBBH5770_26503
About the company

My client, an established Retail company require an IT Support Manager to lead, plan, organize, and lead a small team to join them.

About the role
  • Organize support, troubleshooting, and repair for IT equipment and networks
  • Monitor online security for users and networks and takes appropriate steps to address security breaches if necessary
  • Assist to manage resource levels within the IT Help Desk team to meet the service levels in place
  • Monitor team productivity and distribute workload as required to ensure maximum efficiency.
  • Manage direct reports and conduct annual performance reviews
  • Quality control of all IT project initiation and management

About the person
  • University Degree in Information System or related disciplines
  • At least 8 years experiences in Infrastructure area (preferable within retail experiences)
  • Around 2-3 years managing staff experiences
  • Experience of managing and prioritizing incidents and managing of Service Level Agreements
  • Good command of spoken and written English and Chinese
  • Be courteous, responsive, accurate and competent

Click "Apply Now" to apply for this position or call Zita Lai at +852 3180 4916 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.