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IT NETWORK SUPPORT ANALYST / Network Engineer - US listed MNC electronic component Asia Pacific regional office (5 days)

Job level Middle
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, 5-day week, Discretionary bonus, Guaranteed bonus, Medical plan
Industry Trading / Merchandising / Wholesale
Job function Information Technology > Engineering - Network
Information Technology > Network / System Admin
Information Technology > System Architect
Published On 21/04/2019
  • US listed multinational company
  • manufacturing and distributing of own brand electronic components
  • Hong Kong office : regional sales office of Asia Pacific region
  • Other Asian offices : Seoul, Taipei, Singapore, Shanghai, Shenzhen and Beijing etc
  • We are looking for NETWORK SUPPORT ANALYST – with details as folows :
  • The job role is providing network and technical support to IT systems, network infrastructure, and global security initiatives. This includes supporting users mainly on Windows based desktop and notebook computers.
  • Support operations are mainly initiated through remote control software, but the candidate must be prepared to travel if required. Successful candidates will join the IT team who are based out of Hong Kong.
  • You will work in Regional IT team of 6 members to support 200 users in Asia Pacific Regional Sales offices including HK, Seoul, Taipei, Singapore, Shenzhen, Shanghai, Beijing etc; support mainly by remote control software but staff must be prepard to travel if required (trip maybe 1-2 times per year)
  • Responsible for implementing the global network/PC security initiatives for Asia locations
  • Troubleshooting problems and resolving user and network issues
  • Monitoring and analysing the network performance and to provide the solution on the improvement
  • Documenting network infrastructure, installation procedures and providing weekly summary report of support requests logged/resolved/outstanding.
  • Installing system software, commissioning and configuring new hardware in preparation for deployment to end users.
  • Diploma / Degree in Computing Science or equivalent, or a minimum of three years relevant experience
  • Strong experience on Cisco network devices and IP networking including addressing, routing and switching, VLAN separation and supporting wireless infrastructure
  • Experience in providing end user technical support in a similar analyst role.
  • Methodical approach to troubleshooting IT problems, with ability to plan and prioritise workloads.
  • Possess detailed knowledge of Microsoft Office Applications (2010/2013/2016), Windows Operating Systems (XP/7/10) and Windows Servers (2008/2012/2016)
  • Management of Symantec Endpoint Protection 14 Server and Client or comparable endpoint protection solution.
  • A positive attitude towards providing solutions which satisfy user requests.
  • Capable of written & verbal communication in English & Chinese; Mandarin is a plus
  • 5 days work
  • Annual leave : 14 days
  • Medical benefits
  • 13 months salary + performance bonus
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