IT Officer / IT Engineer (MNC)

Job level Middle
Work exp Minimum 3 Years
Education Diploma / Certificate
Location Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > Engineering - Hardware
Information Technology > Engineering - Network
Information Technology > Help Desk / IT Support
Published On 04/11/2016


  • Handle daily incoming service requests, incidents and problems via phone, in person or email
  • Log calls into IT4U ticket logging system and update with most current status
  • Ensure incidents are managed and resolved in a timely manner within SLA
  • Escalate incidents and problems to relevant 3rd level support team when required
  • Follow-up the progress of the incident/service requests and provide feedback to users accordingly
  • Provide onsite support for Desktop/Laptop/Wyse Thin Client/Cisco Telephony/IPAD/IPhone/Blackberry/Network/Printer
  • Diagnose hardware faults and liaise with vendors
  • Remote Server administration for Active Directory, Windows 2008 server, Citrix, RES, VMWare, Exchange, RSA token for VPN, Blackberry, Good MDM
  • Assist with user account management and administer IT asset inventories and ensure records are kept up to date



  • Diploma or above in Computer Science or equivalent
  • Minimum of 3 years’ IT support working experience
  • Knowledge in Windows, Active Directory, Cisco networking,  Citrix, MS Office , MS Exchange, Hardware, Mobile Device Support is required
  • Experience in supporting Citrix environment is a plus
  • Certification in ITIL, MCP and CCNA will be an advantage
  • Strong customer orientation, with good communication, interpersonal, analytical and troubleshooting skills
  • Excellent communication skills in both English and Mandarin is a MUST



If interested for the above position, please send detailed resume with current and expected salary as well as date of availability via .recruit@clts.com


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