Captiare Limited is one of the leading Technology recruitment firm. We have 10 years’ track record of providing professional recruitment services for well-known MNCs, Banks, Regulatory institutions. The spectrum ranges across industries from the world's largest financial services institutions...

Captiare Limited is one of the leading Technology recruitment firm. We have 10 years’ track record of providing professional recruitment services for well-known MNCs, Banks, Regulatory institutions.  

The spectrum ranges across industries from the world's largest financial services institutions and blue-chips companies to medium-sized businesses and even the entrepreneurial start-ups. Our consultants possess a unique blend of professional search experiences and industry expertise.

IT Service Delivery Manager/ SAP project manager

Job level Senior
Work exp Minimum 10 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Others
Job function Information Technology > IT Management
Information Technology > IT Project Management
Information Technology > Network / System Admin
Published On 03/03/2020

Our client is a leading services provider with over 1000 staffs in Hong Kong office and with over 15 offices worldwide. They are now looking for IT Services Delivery Manager/ Client Relationship Manager to join their team.

 

Responsibilities

  • Manage overall client services relationship to ensure customer satisfaction and level of services delivery across professional services and banking industries’ clients
  • Lead SAP deployment and support, and infrastructure side projects including network and servers 
  • Lead a team to handle change management and incident management; provide professional IT services and IT operation support according to ITIL practice
  • Handle any requests related system upgrade, maintenance and installation
  • Review KPI for service & support and formulate a further improvement plan  

 

Requirements

  • Bachelor degree of Information Technology or any related disciplines, with ITIL v3 Foundation / PMP/ Prince 2 certificate is a plus
  • With at least 10 years of working experience, knowledge SAP implementation and support/ integration, experience in infrastructure, network and server project 
  • Experience in dealing with large corporate customers
  • Solid understanding of the clients’ business and fully utilize such knowledge to provide business and functional expertise
  • Good client facing skills and client relationship management with good commercial sense
  • Good commend of Chinese and English; good communication skill and presentation skill

 

If you would like to apply for this role or find out more, please contact Jade Lo on +852 3905 1195 or apply online with your latest CV in word format and expected salary, quoting the job role ‘IT Service Delivery Manager’. Kindly note that only shortlisted candidates will be notified.