Helping You Achieve Your Career Goals. STA is a premier executive search and selection consultancy, specializing in talent acquisition for senior, middle and specialist level positions across Asia Pacific in Consumer, Life Sciences & Medical, Hospitality, IT&T as well as other technology sectors....
 

Helping You Achieve Your Career Goals.

STA is a premier executive search and selection consultancy, specializing in talent acquisition for senior, middle and specialist level positions across Asia Pacific in Consumer, Life Sciences & Medical, Hospitality, IT&T as well as other technology sectors.

We pride ourselves with a team of professionally qualified consultants and researchers that have fulfilled positions at various levels for global multinationals. We are always ready to share with you expert knowledge in your industry, market outlook and client requirements to help you develop your career path and achieve your goals.

Rest assured that we respect your privacy and keep all information sent to us confidential. We always ask your permission before sending a resume to a client.

IT Supervisor (Service Support) - 30 to 35K

Job level Middle
Work exp Minimum 6 Years
Education Diploma / Certificate
Location
Quarry Bay
Employment type Permanent
Benefits 5-day week, Dental plan, Discretionary bonus, Insurance plan
Industry HR / Recruitment Services / Personnel Agency
Job function Information Technology > IT Project Management
Information Technology > Network / System Admin
Published On 10/04/2019

 

Responsibilities:

  • Manage service support team to ensure accountability for the support and maintenance services
  • Work with internal and external to provide IT support and maintenance activities
  • Provide consultation to clients on system implementation and integration
  • Accountable for resolving issues, both short term and long term
  • Manage issue and mitigate risks on repeated or major incidents
  • Manage and keep track of the work status of each team member
  • Review and approve software bug fix package
  • Analyze and troubleshoot the problem for system software or application

 

Requirements:

  • Higher Diploma or above in Computer Science or a equivalent discipline
  • 6 to 10 years IT experience with at least 2 years in service support management role
  • Strong system analytical skill and architectural design ability
  • Strong technical background and problem solving skill
  • Strong in networking and infrastructure
  • Knowledge and experience of call center system is an advantage
  • Knowledge and experience of Voice-Over-IP and networking is an advantage
  • Well organized and have strong communication and interpersonal skills
  • Responsible, self motivated, flexible and with detailed mind

 

Interested parties, please send your job application with expected salary and notice period by clicking