IT Support Engineer (1 year renewable contract)

Job level Entry
Work exp Less than 1 year To 3 Years
Education Bachelor Degree
Professional Qualification ITIL V3 Foundation Certification
Language Chinese - Cantonese, Chinese - Mandarin, English
Quarry Bay
Employment type Contract
Benefits 5-day week, Competitive pay, Dental plan, Guaranteed bonus, Medical plan, MPF
Industry Trading / Import & Export / Wholesale
Job function Information Technology > Help Desk / IT Support
Published On 19/10/2018

Do you have what it takes to be a global talent? Do you feel you have the potential to grow your capabilities beyond what you thought possible? Do you want to be rewarded not only for WHAT you do, but also for HOW you do it? Then we should have a conversation.

Philip Morris international (PMI) affiliate in Hong Kong is looking for an IT Support Engineer who is responsible to provide technology support (end user computing and infrastructure related) at its Hong Kong and Macau offices. The role is broadly split between providing day-to-day operational support for existing end-user computing services, and project based work leading to the development and deployment of new technology services.

Key accountabilities:

  • Responsible for providing efficient and professional first level technology support to the business users via email, telephone, or in person.

  • Conduct initial assessment, triage, research, and resolution of technology related incidents and requests, either on-site or remotely.

  • Establish and maintain effective relationships with business clients, local IS team members, local IS partners, Global Help Desk, and service providers (e.g. CSL, Dell, HP, Vision, Chubb, etc).

  • Maintain end-user-computing operation and service delivery channel for business users.

  • Develop and document support process improvement, and contribute to the change management process.

  • Support hardware/software purchase by requesting quotations from vendors and by submitting purchase requisitions.

  • Evaluate hardware/software for purchase, recommend new configurations, and develop cost estimates and make recommendations for systems development and upgrades to existing systems.

  • Responsible for asset and inventory management of hardware/software.
    • Purchase and replacement planning
    • Device planning for contingency, loan, conferencing, etc.
    • Hardware disposal
    • Annual physical hardware count for SAP reconciliation
    • Annual software license review
  • Support HK IS project implementation and other duties as may reasonably be required.
  • Provide ad-hoc non-office hour support in response to business requirements if necessary.

Requirements for the role:

  • University graduate with a degree preferably in computer science or a related discipline. Candidate with ITIL v3 Foundation certification is preferred.

  • Relevant experience in IT operations support, especially in supporting iOS/Android mobile devices and audio visual equipment will be an advantage. Experience in Microsoft Office suite of applications.

  • Good communication, interpersonal and presentation skills.

  • Good learning attitude and strong result and quality driven mindset.

  • Excellent command of English and Cantonese, both spoken and written.

  • Prior working experience in MNC will be an advantage.



PMI is the world’s leading international tobacco company, with six of the world's top 15 international brands and products sold in more than 180 markets. In addition to the manufacture and sale of cigarettes, including the number one global cigarette brand, and other tobacco products, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”).  

RRPs is the term PMI uses to refer to products with the potential to reduce individual risk and population harm in comparison to smoking cigarettes. PMI’s RRPs are in various stages of development and commercialization, and we are conducting extensive and rigorous scientific studies to determine whether we can support claims for such products of reduced exposure to harmful and potentially harmful constituents in smoke, and ultimately claims of reduced disease risk, when compared to smoking cigarettes. Before making any such claims, we will rigorously evaluate the full set of data from the relevant scientific studies to determine whether they substantiate reduced exposure or risk. Any such claims may also be subject to government review and approval, as is the case in the U.S. today

Want to join our team? Please submit your application by providing your detailed resume, current and expected salary via email (). thanks.