About this employer We are a HK based global company (Stock Code: 0552.HK)specializing in providing infrastructure support services in connection with telecommunications network consultancy, design, construction, enhancement and maintenance. Our customers include major telecommunications operators, equipment...
About this employer

We are a HK based global company (Stock Code: 0552.HK)specializing in providing infrastructure support services in connection with telecommunications network consultancy, design, construction, enhancement and maintenance. Our customers include major telecommunications operators, equipment manufacturers,government agencies/ departments, and large corporations.

IT Support Engineer

Job level Entry
Education Diploma / Certificate
Location
Within Hong Kong
Employment type Full Time
Industry Telecommunications
Job function Information Technology > Network / System Admin
Merchandising / Purchasing > Others
Published On 19/10/2018

Job Duties:

  • Troubleshoot and upgrade software, hardware, and network incidents for workstations and office equipment, including operating systems and software applications
  • Set up network, email and application accounts
  • Provide new user orientation to new employees on the use of the computer system and network
  • Record, update and document requests using the IT service desk system
  • Install and configure new IT equipment
  • Create, maintain and publish relevant support documentation in order to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

Job Requirements

  • Diploma or above in electronics/computer science, engineering or an equivalent combination of education; other related disciplines will be considered
  • Around one year's relevant experience
  • Experience in IT maintenance project is highly preferred
  • Good communication & interpersonal skills and positive personality
  • Good team player with the skills and ability to manage changing priorities
  • Proficiency in MS Office applications and Chinese Word Processing
  • Good command of spoken and written Chinese and English, proficiency in Mandarin is an advantage

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