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Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

  • Banking & Finance
  • Property & Construction
  • Information Technology
  • Engineering
  • Legal & Professional Services
  • Luxury Retail
  • Top Executives

For general enquiry, please send email to info@ebrohrs.com

 

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas: Banking & Finance Property & Construction Information Technology Engineering Legal & Professional Services...

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

  • Banking & Finance
  • Property & Construction
  • Information Technology
  • Engineering
  • Legal & Professional Services
  • Luxury Retail
  • Top Executives

For general enquiry, please send email to info@ebrohrs.com

 

IT Support Engineer ($30-38K)

Job level Middle
Work exp 4 Years To 12 Years
Education Diploma / Certificate
Location
Within Hong Kong Hong Kong
Employment type
Benefits 5-day week, Discretionary bonus, Medical plan
Industry Information Technology
Job function Information Technology > Engineering - Network
Information Technology > Help Desk / IT Support
Information Technology > Information Services
Published On 30/04/2018 2018-04-30

The Job

  • Client: A Global IT/Business Consultancy
  • Position:  IT Support Engineer
  • Responsibilities:
  • Provide End to End support for internal end users
  • Incident Management & Request Fulfillment Management Experience through tools like Remedy
  • Coordinate with Infra Support Service Desk and other technical teams for issue resolution
  • Tickets to be transferred or escalated to respective support groups if it is non-resolvable or out of scope
  • Follow up with the respective support teams/towers for appropriate action on pending incident/ Request on daily/weekly basis
  • Vendor Management and Procurement management on need basis
  • $30-38K, medical, bonus

 

Requirements

  • Diploma or Degree in Computer Studies or relevant discipline
  • 5-8 years IT support experience
  • Knowledge on any ticketing tool
  • Inventory management and control
  • Vendor management and procurement
  • VoIP Phone / Networking support and troubleshooting skills – VLAN, security, routing
  • Windows Server maintenance and administration
  • Knowledge on GPO, AD is desired
  • ITIL Foundation certified is added advantage

 

Applicants please send resume with current & expected salary to tech@ebrohrs.com