IT Support Engineer

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location
Within Hong Kong
Benefits Discretionary bonus, Medical plan
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > System / Business Analyst
Published On 17/09/2019

Keysoc Limited is a leading technology company in Hong Kong focusing on mobile application, web and system development. We provide wide range of development services to any cooperates, companies and innovate individuals to build amazing apps, products and services.

We are now seeking talented IT Support Engineer to join us. The team will involve into various projects, including but not limited to mobile app and large scale corporate solutions. We provide a comfortable working environment and want everyone in our team to work with joy and passion by enjoying what they are doing.

Responsibilities

  • Work directly with end users and clients to provide technical support, installation, maintenance, problem diagnosis, backup, trouble-shooting and administration of applications
  • Provide network support and assist in monitoring of server and network equipment
  • Manage end users and clients reported issues and support cases, provide summary issue report to team in a weekly basis
  • Assist in managing hardware and software inventories
  • Undertake ad-hoc IT related tasks as required


Job Requirement

  • Diploma in Information Technology, Computer Science related disciplines or above;
  • With 1+ years relevant experience in Technical Support;
  • Strong understanding of PCs, mobile phones, peripherals, and various operating systems including but not limited to Windows, Linux, Mac OS, iOS, and Android.
  • Familiar with MySQL is a plus.
  • Good knowledge of TCP/IP, Network Infrastructure, Internet Security;
  • A team-player with the ability of working independently
  • Strong analytical, problem solving and communication skills
  • Good command in English and Chinese
  • A dditional Information


Working Hours: 5-day per week
OT Pay for holiday and weekend onsite support

Location of Work: Tsim Sha Tsui

  • Performance bonus
  • Medical insurance
  • Free drinks and snacks
  •  

Interested parties, please send us your full resume with your portfolio, availability and expected salary by clicking .
A shortlist of applicants will be invited for an interview. Join us and have fun.