Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company...

Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company providing the high quality IT service desk, system integration and IT solution our valued customers.

Fwone has IT career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you.

 

IT Support Engineer

Job level Entry
Work exp Minimum 1 Year
Education Not applicable
Location
Kwun Tong
Employment type Full Time
Benefits 5-day week, Dental plan, Medical plan, Paid overtime
Industry Internet / Digital / eCommerce
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Others
Published On 20/09/2019

Job Description

  • Responsible for carrying out technical support work and daily operation tasks.
  • Support end-user in software applications, hardware and software installation and problems troubleshooting.
  • Perform regular tasks including system health checking, server admin and maintenance.
  • Work with hardware/software vendors to resolve equipment failure issues.
  • Provide Blackberry/mobile devices support to end users.
  • Handle IT documentation and reporting.
  • Assist in hardware and software asset management.

Requirements

  • Diploma or above in Computer Science or Science and Technology fields or equivalent.
  • 1-2 years user support experience in environment with Windows servers, desktops and email support.
  • Knowledge in networking infrastructure. i.e. Switches, Routers, Firewalls, DNS, DHCP, VPN.
  • Knowledgeable on AD/ Group Policy and Email administration.
  • Hands-on skill on Microsoft software products (i.e. Windows, Office Suites and Exchange Server).
  • Good troubleshooting on IT hardware (PC / networking devices).
  • Previous experience on mobile device (Blackberry) supporting is a plus.
  • CCNA/ MCSE / MCITP Microsoft Certificate holder is a plus.
  • Good customer service attitude and able to deal with different types of users.
  • Good interpersonal and communication skills.
  • Basic command of written and spoken English and Chinese, including Putonghua.

 

 

Interested parties please specify the position on the subject headline and send full resume with past and expected salary to

 

All applications will be treated in strict confidence and for recruitment purposes only. We retain the applications for a maximum period of two years and may refer suitable applicants to other vacancies within FWONE and our associated companies.