One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repair and support services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offer a variety of Recruitment/Secondment...

One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repair and support services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offer a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s needs.We draw upon our experience in the IT industry as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.

Our client is seeking for multiple IT Support and O365 IT Support Engineers. The potential candidate will handle/manage different projects on IT support area and experiences in Microsoft Office 365 is a definite advantage.

IT Support Engineer/ O365 IT Support Engineer (Fresh Graduate is welcome)

Job level Middle
Work exp 2 Years To 5 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week, Gratuity, Medical plan
Industry Information Technology
Job function Information Technology > Application Development
Information Technology > Help Desk / IT Support
Information Technology > Software Development
Published On 27/09/2019

IT Support Engineer Responsibilities:

  • Provide L1 and L2 support of end user technology including desktop computers, software, mobile devices etc.
  • Manage local PC builds / deployments, hardware change / replacement, software update / installation etc; as well as projects covering back-end infrastructure / data centers.

O365 IT Support Engineer Responsibilities:

  • Good knowledge of Microsoft Office 365
  • O365 administration and troubleshoot
  • Global Technical support escalation - Office PC, A/V, server, network storage and network equipment (L2 Support)
  • Backup and restoration SOP and drill
  • Follow-up annual infrastructure and operation assessment result
  • Document and review knowledge base and Adhoc project handling as per requested

Requirements:

  • Between 2 to 5 years' desktop / help desk / technical support experience in professional services (or similar environment), at least 1 year support experience in Financial Institution(FI).
  • Strong background providing high quality end user technology support. Troubleshooting / migration experience covering Windows Desktop (Win 7, 10), MS Office, O365.
  • Experience in computer operations (server rooms), hardware and software inventory management a plus.
  • Experience with end user desktop technology project management including upgrades, implementation and change.
  • Strong communication and presentation skills in English and Chinese (Cantonese and/or Mandarin) very important.
  • Bachelor Degree is highly preferred.
  • Fresh graduate will be also consider with Microsoft Office 365 training provided.

**** Please provide your expected salary in your CV for reference ***** Interested party, please send your details resume with current and expected salary to our Human Resources Department by MS WORD Format ONLY .

All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.