m-FINANCE, established in 2002, is an accomplished and prominent market leader in Greater China providing real-time mission critical forex/bullion trading platform solutions for brokerage clients. With expert knowledge of the market and cutting-edge technologies, m-FINANCE has provided a wide range of...
m-FINANCE, established in 2002, is an accomplished and prominent market leader in Greater China providing real-time mission critical forex/bullion trading platform solutions for brokerage clients. With expert knowledge of the market and cutting-edge technologies, m-FINANCE has provided a wide range of top-notch products and services, including mF4 trading platform, social trading apps, Broker+ solution, STP solutions, CRM system, automated trading solutions, MT4 white label solutions and MT4 bridge. m-FINANCE has a good reputation in the industry, with prestigious clients spreading over Hong Kong, Mainland China and Southeast Asia. Headquartered in Hong Kong with operations across China, m-FINANCE aims at capturing the opportunities in the fast-growing financial market of China. If you are eager for success; if you like to take on challenges; if you want to achieve more in your career; if you enjoy a work hard play hard environment; we cordially invite you to join our professional team.

IT Support Engineer/System Support Engineer

Job level Middle
Education Bachelor Degree
Location
Wanchai
Employment type Full Time
Benefits Dental plan, 5-day week, Flexible working hours, Medical plan, Performance bonus
Industry Internet / Digital / eCommerce
Job function Information Technology > Network / System Admin
Published On 03/12/2018

Key Responsibilities:

  • Provide customer support and help desk services (application and infrastructure)
  • Work with Customer Service team to analyze, identify root cause of problems and provide solutions to customers in a timely manner
  • Take the ownership to keep track of application issues and their status
  • Assist in hardware/software/network monitoring, maintenance, installation and deployment tasks
  • On-call duty is required

Required Experience/Skills:

  • Degree in Computer Science or related disciplines
  • Minimum 5 years solid experience in providing application/system support to clients
  • Strong troubleshooting and problem solving skill
  • Hands-on technical support and implementation experience in MS Windows Server/Linux environment, MS SQL Server, MySQL, Tomcat, Java
  • A MCDBA holder preferred
  • Previous experience in supporting time critical financial application or knowledge in Bullion/Forex market is highly preferred.
  • Must be responsible, well-organized and able to work under pressure
  • A proactive team player with passion to strive for the excellence
  • Good communication skills in Cantonese, Mandarin and English