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We love DATA, we believe DATA can make our life more beautiful!

Radica is a Big Data Solution Provider that offers secured, easy-to-use and quality data-driven solutions to the enterprises who are early technology adopters in the new era of marketing, helping them fully leverage the power of data for business growth.

In the past 17 years. Radica has been evolving from an award-winning email marketing solution provider to a big data solution provider, and offers a series of data collaboration and e-communication platforms as well as strategic consulting services. Our clients include Fortune 500 companies, publicly listed companies and international luxury brands worldwide.

In cope with our fast business expansion in Hong Kong and the Southern China, we are aggressively hiring technical and business talents to join us! If you love to work with a team of creative, passionate and energetic professionals, please send us your CV now!

Our website is under revamping exercise, you are welcomed to visit us at www.radicasys.com from time to time.

Wanna learn more about What We Do? Check out here: Video

 

We love DATA, we believe DATA can make our life more beautiful! Radica is a Big Data Solution Provider that offers secured, easy-to-use and quality data-driven solutions to the enterprises who are early technology adopters in the new era of marketing, helping them fully leverage the power of data for...

We love DATA, we believe DATA can make our life more beautiful!

Radica is a Big Data Solution Provider that offers secured, easy-to-use and quality data-driven solutions to the enterprises who are early technology adopters in the new era of marketing, helping them fully leverage the power of data for business growth.

In the past 17 years. Radica has been evolving from an award-winning email marketing solution provider to a big data solution provider, and offers a series of data collaboration and e-communication platforms as well as strategic consulting services. Our clients include Fortune 500 companies, publicly listed companies and international luxury brands worldwide.

In cope with our fast business expansion in Hong Kong and the Southern China, we are aggressively hiring technical and business talents to join us! If you love to work with a team of creative, passionate and energetic professionals, please send us your CV now!

Our website is under revamping exercise, you are welcomed to visit us at www.radicasys.com from time to time.

Wanna learn more about What We Do? Check out here: Video

 

IT Support Officer

Job level Entry
Work exp Minimum 2 Years
Education Diploma / Certificate
Location
Within Hong Kong Hong Kong
Employment type
Benefits 5-day week, Flexible working hours, Shuttle bus, Medical plan, Performance bonus, Education subsidies
Industry Information Technology
Job function Information Technology > Network / System Admin
Information Technology > Others
Published On 20/07/2018 2018-07-20

WHAT YOU'LL DO:    

1. Desktop hardware and software support

  • Track and log support issues by carefully leveraging incident management processes
  • Provide software, hardware and network troubleshooting support

2. Operational Duties

  • Perform scheduled tasks including systems capacity and performance checks, verification of backup jobs
  • Administer user accounts in various systems
  • Resolve operational issues where possible, and escalate issues when necessary
  • Perform IT equipment administration
  • Provide support for users with computer problems
  • Respond to IT Service e-mail requests
  • Record the details of problems and requests
  • Provide occasional out-of-hours support

3. Systems Administration

  • Setup, backup, trouble-shooting and administration of network and server systems
  • Carry out ad-hoc tasks to support the office operation when necessary

4. Report Writing & Coding

  • Assist in ERP report writing
  • Coding for company website or other IT tools

WHAT BASIC QUALIFICATIONS DO YOU NEED:

  • Diploma or above with related studies in the Computer Science discipline
  • At least 2 years’ experience and exposure in IT Support field
  • Knowledge of Windows/Linux server installation, configuration and troubleshooting
  • Solid field experience in networking products, such as switch, router & firewall
  • Familiar with simple SQL programming
  • Sound knowledge of HK SAR IT related ordinances and regulations
  • Infrastructure & VPN knowledge is a plus
  • Positive, Passionate, Proactive and Willing to learn
  • Innovative, able to growth and share
  • Able to communicate with all level of employees
  • Good command of written and spoken English, Chinese and Mandarin
  • With less experience will be considered as IT Support Assistant

WHAT YOU’LL LOVE ABOUT US:

  • Birthday Leave + Annual Leave + Vacation Leave (at least 17 days)
  • Home office days
  • 180 seaview working environment which all customers admired
  • Great company culture (easy-going, results-oriented and fun)
  • Rich education allowance for Global Top-tier Institutes certified course
  • Club house facilities (25m Swimming Pool, Gym, Yoga just downstairs of our office!)
  • Rich snacks, gathering and team building
  • Cross-country projects and internal transfer are encouraged
  • One-month Escape Leave for your life refreshment

How to Join Us ?

Visit our Website www.radicasys.com

Send your resume and what your expectation to  www.radicasys.com

   ~~~~   We love DATA, we believe DATA can make our life more beautiful! ~~~~~~~~~

 Data held by the company relating to employment applications will be kept confidential and used only for processing applications. Applications who are not contacted within 1 month may consider their applications unsuccessful.

All personal data of unsuccessful applicants will be retained for a maximum period of two years and may refer suitable applicants to other vacancies within the company.