AsiaNet China has been evolved to be a legally registered business management consultancy firm in China with regional and global network to provide seamless approach in Human Capital Management Consultancy.

AsiaNet China has been evolved to be a legally registered business management consultancy firm in China with regional and global network to provide seamless approach in Human Capital Management Consultancy.

IT Support Technician

Job level Entry
Work exp 1 Year To 2 Years
Education Bachelor Degree
Language English
Location
Quarry Bay
Employment type Full Time
Benefits Year-end bonus
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Published On 30/05/2019

Role: customer service and support evangelist, working full time at help desk and assisting customers via in person walkup, support tickets, email, or chat as needed.  

  • Provide support at our IT Help Desk, full time, during normal business hours
  • Build and configure new hire laptops
  • Deploy and configure VOIP phones
  • Provision and track loaner systems
  • Work with employees to perform computer upgrades and migrations
  • Provide first tier support for AV issues

Requirements:

  • Experience at providing technical support, and a love for solving problems.
  • Basic knowledge of Mac OS, iOS and Android (ACMT preferred)
  • Basic knowledge of Windows 10
  • Network fundamentals (laptop connectivity, VPN, printing)
  • Familiar with GSuite
  • Basic knowledge of audio/video troubleshooting and support
  • Verbal and written fluency in English and Manderin