IT Team Leader - up to 55k

Job level Middle
Work exp No work experience
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Others
Job function Information Technology > IT Management
Information Technology > Team Leader
Information Technology > Help Desk / IT Support
Published On 17/03/2020
ref. 4122596/001_29507

The role will manage local team to deliver service, handle technical incident and support in IT project. He/ she will also play a key role to communicate with regional teams.

Client Details

My client is a professional service firm.They are looking for an IT Team Leader to support the IT operation.

Description

  • Manage local team to deliver an outstanding quality of service to customers
  • Responsible for the Incident Management process
  • Works with the Regional IT Management and Team Leaders to ensure effective, seamless support for end users
  • As necessary investigate high impact incidents/problems through involvement in SWATs
  • Maintain contact with end-users and proactively engage with them (floor walks, survey, presentations)
  • Work closely with local IT Officers, Regional Teams

Profile

  • Degree holder with 5+ years of relevant experience
  • Strong people management and organisational skills with a proven track record
  • Comfortable interacting with end-users at all levels, able to inspire confidence in the can-do attitude of the team while at the same time being responsible for the enforcement of global IT policies and working practices. Able to deliver difficult messages in a positive and engaging manner.Commitment to rapidly resolving incidents using a logical and structured approach to problem solving
  • Excellent communication and presentation skills, both orally and written
  • Experience of working in a global environment across international locations with an appreciation of multiple cultures
  • Troubleshooting and problem solving skills
  • Excellent all-round technology knowledge and practical experience of the majority of technologies within this discipline area
  • Solid understanding of the workings of a Microsoft technology environment
  • Solid knowledge of ITIL

Job Offer

Our client offers an attractive remuneration package to the successful candidate including discretionary bonus, excellent working environment, a comprehensive medical coverage, as well as opportunities to grow within the company.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Daisy Tsang on +852 2848 9541