IT Technical Helpdesk Support/System Administrator – Europe MNC forwarder/logistics

Job level Senior
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, Discretionary bonus, Guaranteed bonus, Medical plan
Industry Freight Forwarding / Logistics / Delivery
Job function Information Technology > Engineering - Network
Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Published On 30/06/2018
European multinational sea and air freight forwarder company with 120 staff in Hong Kong office - is looking for a IT HELPDESK SUPPORT - with details as follows :
  • Diploma/Higher Diploma in Computer Science or above
  • Minimum 2 years relevant experience in technical support on MS Windows XP/7/8/10, software, hardware, TCP/IP networking.
  • Knowledge in Forwarding system/Accounting system, Access Gateway, Web Interface is an advantage
  • Knowledge in ITIL
  • Experience with security products such as firewall
  • Business level in English and Mandarin
  • Responsible for providing Helpdesk 1st level support
  • Assist in system administration on Forwarding system/Accounting system and Windows server
  • Software and hardware evaluation, documentation and deployment
  • Assist in procurement for hardware and software according to our HQ standard
  • Establish support methodologies, processes and procedures to constantly improve quality and delivery
  • To provide IT support on desktop computers, software, hardware and internally developed applications
  • Blackberry, mobile device support
  • To support the IT activities for HK, China & Taiwan offices
  • No trips needed
  • 13 months salary plus performance bonus
  • Medical benefits
  • Dental benefits
  • Annual leave : 12 days
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