JAPANESE SPEAKING Customer Service - Japan forwarder/logistics/5 days work

Job level Senior
Within Hong Kong
Employment type Permanent
Benefits 13-month pay, Discretionary bonus, Guaranteed bonus, Medical plan
Industry Freight Forwarding / Logistics / Delivery
Job function Logistics / Transportation > Freight / Cargo Forwarding
Logistics / Transportation > Supply Chain / Logistics
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 27/05/2018
Leading Japanese forwarder, logistics management and supply-chain solution service provider in Asia with focus in e-commerce clients – is looking for a JAPANESE SPEAKING CUSTOMER SERVICE ASST – with details as follows :
  • Form 5 graduate or above
  • At least 2 years relevant experience in air/ courier freight forwarding
  • Excellent communication skill and presentation skill
  • Microsoft excel and words processing, accurate typing skill
  • Business level of spoken and written Japanese, English and Chinese
  • Report to the Customer Service Manager
  • To receive the pick-up order and handle general inquiry from customer by phone & email
  • To coordinate and support air export / import operation, sales section as per standard operation procedure
  • To maintain effective communication with customer and overseas agent (mainly group branch in Japan)
  • To enter data & prepare documentation for courier, air export / import shipment
  • Candidates with more solid experience will be considered for the post of Japanese speaking Customer Service Officer
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