Established in 1999 and headquartered in the UK, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including UK and Australia. Through relationships with multiple partners and affiliated companies,...

Established in 1999 and headquartered in the UK, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including UK and Australia. Through relationships with multiple partners and affiliated companies, FXCM is able to provide abundant FX resources to the global market. Additionally, FXCM has offices, partners and affiliates in the major financial centers of the world, uniquely positioning FXCM to provide diversified market information around the world, such as Germany, France, Italy, Greece, Israel, South Africa etc.

Junior Salesforce / CRM Administrator

Job level Entry
Education Bachelor Degree
Location
Causeway Bay
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Financial Services / Investment / Securities
Job function Information Technology > Software Development
Information Technology > Product Management / Development
Published On 29/05/2019

FXCM is looking for a Junior Salesforce administrator in one of our Asia office to support during Asia business hours. We are looking for a motivated individual who has the drive to learn the leading cloud software in the CRM space, Salesforce.com, as their primary responsibility. FXCM is an early implementer of Salesforce since 2002 with above 90% adoption rate. The position will be a key member of the SF team and will be responsible for managing all aspects of SF which include configuration, customization, maintenance and work with our various 3rd Party applications.

Salesforce is the #1 CRM product in the industry. The ever-evolving product line sustains a constant learning experience. Learn from a team with 15+ years of collective experience.  

Qualifications for the position:

  • No Salesforce/CRM experience needed
  • Strong PC skills with knowledge of MS Word and Excel
  • Detail oriented
  • Driven personality
  • Effective written and verbal skills
  • Willingness to learn new Salesforce related products
  • Self-motivated
  • Creative thinker
  • Problem Solver
  • Exceptional people skills
  • Proactive
  • Team Player
  • Fast learner

 

Key Responsibilities:

  • Daily administration and support of Salesforce database including but not limited to managing multiple user set-up, data quality, record types, page layouts, workflows and fields.
  • Providing assistance/support in conjunction with Salesforce administrators with projects or any type of requests.
  • Create and maintain reports for the SF admin team.
  • Notify users if any issues occur with any system Salesforce team is responsible for.
  • Inform staff on system maintenance or downtime.
  • Provide end-users with technical support.
  • Facilitate training for users and for new features.
  • Uphold data quality within Salesforce system by processing duplicate record requests.
  • Creating and maintaining documentation on processes, policies and Salesforce configuration.
  • Work and deploy from Sandbox environment to test all changes to business logic.
  • Assist with testing Apex development in testing environment.
  • Work independently, as well as part of a team, on multiple projects.
  • Troubleshoot and work with users to ensure SF meets their needs.
  • Provide excellent support to "customers" across the globe (internal users) via face to face, chat, telephone and email communications

 

Fringe Benefits:

We are dedicated to fostering a Work Hard Play Hard, Friendly Working Culture being a Participation Organization of Work Life Balance (WLB) for 2017/2018. We are an Equal Opportunity Employer and welcome applications from all walk of life and nationalities with the required skill and experiences.  

 

Leading Remuneration & Supportive Package:

Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus

 

Work-Life Balance:

5 day Work Week / 20 days to 25 days Annual Leave / 12 to 16 weeks Full Paid Maternity Leave / 4 weeks Full Paid Paternity Leave / Employee Referral Bonus Program / 5 days Marriage Leave / Team building internal lunches / Annual Party / Care for Community Events / Monthly Birthday Staff Party

If you are ready for a new challenge in your career, please send your full detailed resume with current & expected salary by clicking the apply button. You are welcome to visit our company website: http://www.fxcm.com for details.  

Information provided will be treated in strict confidence and only be used for recruitment-related purposes.